Jacob Buell
CSP Team Lead
Cincinnati,Ohio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
CSP Team Lead
Fifth Third Bank
08.2021 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Hosted a variety of team building exercises to ensure we have a positive work environment.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Nominated for Spirit of the Pin 22 times. (An award given by peers for following core values at the bank.)
- Completed Career Empowerment Program (CEP). A highly sought out program at the bank.
- Top Team Lead for 2022 Q4 and 2023 Q1.
Assembler
O'Gara
09.2020 - 08.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Worked with heavy machinery and various power tools when assembling parts.
- Collaborated with other line workers and team members to assemble and repair parts.
- Notified engineering of errors and discrepancies.
- Deburred, polished and painted surfaces.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
Education
High School Diploma -
New Castle High School
New Castle, IN06.2018
Skills
- Report Generation
- Technical Support
- Account Management
- Complaint Resolution
- Administrative Support
- Service Standard Compliance
- Sales Expertise
- De-Escalation Techniques
- Customer Service
- Product and Service Knowledge
- Money Handling Abilities
- Data Entry
Timeline
CSP Team Lead
Fifth Third Bank
08.2021 - Current
Assembler
O'Gara
09.2020 - 08.2021
High School Diploma -
New Castle High School
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