Jacob Burner
Anderson,United States
Summary
Hardworking service technician bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing excellent client care to maintain satisfaction.
Overview
8
8
years of professional experience
Work History
Service Specialist
Ecolab
11.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Accurately invoiced, and billed for services that were completed.
Sleep Intake Specialist
Medical Service Company
01.2022 - 11.2023
- Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in an improvement in data accuracy
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Family Case Manager
Department of Child Services - Anderson
04.2019 - 11.2021
- Collaborated with family members to develop and implement a family lifestyle plan, resulting in improved overall well-being
- Developed and maintained a comprehensive database of customer records and service requests
- Researched, evaluated, and interpreted legal documents, such as court orders, regulations, and laws
- Analyzed and visualized large datasets to uncover key insights into vulnerable populations.
Full Time Shift Manager
Ruler Foods
08.2016 - 02.2019
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Monitored inventory levels to ensure product availability and accuracy of inventory records
- Operated money handling equipment and processed financial transactions accurately and securely.
Education
Bachelor's - Sciences and Humanities
Ball State University
06.2014
Brownsburg High School
06.2014
Skills
- Self-motivated
- Problem solving
- Team work
- Quick learner
- Excellent communication
- Initiative and Problem-solving Abilities
- Eager to undertake new roles and responsibilities
- Manages time efficiently
- Documents information accurately and effectively
- Empathy and Compassion
- Performance Metrics
- Client Retention Strategies
personal information
Title: CUSTOMER SERVICE EXPERT
References
- Cassandra (Kaycee) Craig, Medical Service Company, 440-915-5261
- JR Engelbrecht, Ruler Foods, sportspro088@gmail.com, 765-639-7501
- Amy Bennings, personal, 765-625-0641
Timeline
Service Specialist
Ecolab
11.2023 - Current
Sleep Intake Specialist
Medical Service Company
01.2022 - 11.2023
Family Case Manager
Department of Child Services - Anderson
04.2019 - 11.2021
Full Time Shift Manager
Ruler Foods
08.2016 - 02.2019
Bachelor's - Sciences and Humanities
Ball State University
Brownsburg High School
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