Tisa Carter
Clinton,MD
Summary
Experienced Assistant Manager with a proven track record of over 10 years in a fast-paced office environment. Recognized for energy, reliability, and strong focus on achieving results. Possesses a keen eye for detail and highly skilled in providing help desk support. Deadline-oriented approach with proficiency in numerous software programs and successful navigation of diverse business, legal, and IT environments. Committed to upholding ethical standards, consistently delivering top-notch assistance to clients while providing excellent customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Specialist
Epiq Global Systems
06.2022 - 03.2024
- Customer service through email, phone and in-person
- Delivered help desk support through program installation and management.
- Metered, sorted, and distributed mail and accountable packages according to schedule.
- Copy Services includes accurately producing copy, print and scan projects per written instructions
- Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
- Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens
- Maintain inventory control and order supplies as needed
Assistant Manager
Kilpatrick Townsend/ IST Management
02.2007 - 06.2019
- Delivered help desk support for urgent system needs.
- Handles diverse customer service and administrative duties to quickly resolve client issues.
- Manually create and dispatch shipments, assign carriers, make copies, send faxes, and handle all incoming/outgoing correspondence
- Advise managers on organizational policy matters and recommend needed changes
- Ensure that copy jobs are done expeditiously and accurately as well as faxing and other miscellaneous administrative task
- Establish and annually reviews standards and work procedures for all mail services staff in accordance with established policies and practices of the facility
Education
Charles Herbert Flowers High School
Springdale, MDSkills
- IT Technology experience
- Self-motivated
- Advanced MS Office Suite knowledge
- Strong verbal communication
- Strong communication skills
- Quick learner
- Digital print equipment operation
- Strong customer service skills
Certification
Comptia Security+
Timeline
Service Specialist
Epiq Global Systems
06.2022 - 03.2024
Assistant Manager
Kilpatrick Townsend/ IST Management
02.2007 - 06.2019
Charles Herbert Flowers High School
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