Jacob Butcher
Miles
Bedford,VA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects through unique experience in both the professional and blue collar workplace.
Overview
19
19
years of professional experience
Work History
Waste and Recycling Manager
Liberty University
Lynchburg, Virginia
08.2021 - Current
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with regulatory requirements and industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Route Driver
City of Lynchburg
Lynchburg , Virginiav
09.2020 - 07.2021
- Operated rear load and automatic side loader
- Efficiently redeveloped and executed two routes.
- Disposed of collected materials properly at designated sites following safety protocols.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Reported any accidents or incidents immediately to management team.
Relief/Swing Driver
Waste Managment
Grass Valley, California
08.2015 - 08.2020
- Operated Front Load, Roll off, Cart Truck/(Stinger), Flat bed, Manual Rear Load, ASL
- Developed Efficiencies that either beat or matched all route drivers.
- Complied with Zero Waste initiative
- Assisted new route manager with routing and other efficiencies.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
Customer Service Agent
Progressive Insurance
Rancho Cordova, California
07.2011 - 04.2015
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Updated customer records in the CRM system accurately with each interaction.
Underwriting Department Manager
The Enterprise for American Insurance Agents
Oakhurst, California
01.2006 - 04.2011
- Managed wholesale workers compensation insurance department responsible and asses potential risk before underwriting and binding coverage.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Paralegal Specialist
The Endres Law Firm
Davis, California
03.2005 - 12.2006
- Assisted attorneys with document production requests from opposing parties.
- Provided technical support to attorneys during trial proceedings.
- Researched potential witnesses for upcoming trials or hearings.
- Interpreted statutes, judicial decisions, ordinances and regulations for attorneys.
- Prepared pleadings, motions, briefs, memoranda of law and other legal documents under the direction of an attorney.
Education
Bachelor of Arts -
Liberty University
Lynchburg, VA04-2025
Bachelor of Arts - Theology
City Seminary of Sacramento
Sacramento, CA06-2015
Associate of Arts - Paralegal Studies
MTI College
Sacramento, CA03-2005
Skills
- Staff Development
- Business Administration
- Strategic Planning
- Marketing
- Operations Management
- Financial Management
- Expense Tracking
- Workforce Management
- Negotiation
- Staff Management
- Complex Problem-Solving
- Schedule Preparation
- Performance Evaluations
- Performance Management
Timeline
Waste and Recycling Manager
Liberty University
08.2021 - Current
Route Driver
City of Lynchburg
09.2020 - 07.2021
Relief/Swing Driver
Waste Managment
08.2015 - 08.2020
Customer Service Agent
Progressive Insurance
07.2011 - 04.2015
Underwriting Department Manager
The Enterprise for American Insurance Agents
01.2006 - 04.2011
Paralegal Specialist
The Endres Law Firm
03.2005 - 12.2006
Bachelor of Arts -
Liberty University
Bachelor of Arts - Theology
City Seminary of Sacramento
Associate of Arts - Paralegal Studies
MTI College