Jacob Calvert
Executive Director
Toccoa,GA
Summary
Executive Director at Chick-fil-A Lavonia, with a Bachelor’s in Marketing from Clemson University (Class of 2021). Proven track record in strategic vision, financial management, and team coaching. Skilled at reducing costs through data-driven financial oversight, enhancing operational efficiency, and delivering consistent guest satisfaction. Experienced in fostering community partnerships and empowering teams to achieve peak performance.
Overview
10
10
years of professional experience
Work History
Executive Director
Chick-fil-a Lavonia
06.2021 - Current
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Worked closely with Operator, Directors, and Team Leaders to guide operational strategy.
- Developed strategic partnerships within the community to expand the organization''s reach and influence.
- Facilitated leadership meetings to align on goals, address operational challenges, and drive continuous improvement initiatives.
- Conducted detailed financial reviews of FCR, RDR, IPO and food cost reports, identifying cost-saving opportunities that improved profit
- Organized and led interviewing and hiring processes, ensuring consistent selection of candidates aligned with company culture and values.
- Led inventory management, organization and ordering process.
- Conducted weekly vision meetings with other Executive Director to set business vision and goals.
- Analyzed operational performance metrics—QIV, food safety scores, and customer experience—and communicated actionable improvements to leadership and staff.
Team Leader
Chick-fil-a Lavonia
02.2019 - 06.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through coaching sessions, resulting in improved individual performance.
- Mentored team members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Created and posted BOH and FOH schedules, optimizing coverage to meet operational needs and improve employee satisfaction.
- Oversaw truck ordering and organized inventory, ensuring accurate stock levels and reducing waste.
- Conducted end-of-month inventory counts, reconciling discrepancies and maintaining precise financial and operational records.
- Interviewed and evaluated applicants, selecting candidates aligned with company culture and operational needs.
Team Member
Chick-fil-A Lavonia
10.2018 - 02.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs efficiently.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Leader
Chick-fil-A Greenwood
01.2016 - 08.2018
- Organized and led daily shifts to ensure smooth operations and team success.
- Trained and supported team members to develop skills and achieve success in their roles.
- Ensured team tasks were completed to standard and in alignment with company expectations.
Team Member
Chick-fil-a Greenwood
07.2015 - 01.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs efficiently.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Marketing
Clemson University
Clemson, SC05-2021
Skills
Budgeting and financial management
Strategic vision development
Team coaching and development
Operational Excellence
Timeline
Executive Director
Chick-fil-a Lavonia
06.2021 - Current
Team Leader
Chick-fil-a Lavonia
02.2019 - 06.2021
Team Member
Chick-fil-A Lavonia
10.2018 - 02.2019
Team Leader
Chick-fil-A Greenwood
01.2016 - 08.2018
Team Member
Chick-fil-a Greenwood
07.2015 - 01.2016
Marketing
Clemson University