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KRISTEN FLORENO
Pittsboro,NC
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
11
11
years of professional experience
Work History
Executive Director
Sunrise Senior Living
2025.07 - 2026.05
- Responsible for the total operation of a 95 bed Assisted Living and Memory Care community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agency and the public.
- Supervises, directs, and motivates staff at the community.
- Provides leadership for staff and residents, to include solving problems and resolving issues.
- Hires, trains, disciplines, and terminates employees according to company policy.
- Maintains operating and capital budgets.
Executive Director
Five Star Senior Living
2022.05 - 2025.07
- Responsible for the total operation of a 97 bed Assisted Living and Memory Care community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agency and the public.
- Supervises, directs, and motivates staff at the community.
- Provides leadership for staff and residents, to include solving problems and resolving issues.
- Hires, trains, disciplines, and terminates employees according to company policy.
- Maintains operating and capital budgets.
- Deficiency free State Survey in 2024
Executive Director
Terrabella Senior Living
2021.02 - 2022.05
- Responsible for the total operation of a 56 bed Assisted Living community and a free-standing 38 bed Memory Care community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agency and the public.
- Supervises, directs, and motivates staff at the community.
- Provides leadership for staff and residents, to include solving problems and resolving issues.
- Hires, trains, disciplines, and terminates employees according to company policy.
- Maintains operating and capital budgets.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations.
- Utilizes sales and marketing strategies to maximize occupancy
- Discovery Senior Living purchased Elmcroft of Southern Pines in 11/2021.
- Company Overview: Discovery Senior Living purchased Elmcroft of Southern Pines in 11/2021.
Executive Director
Brookdale Senior Living
2017.07 - 2020.10
- Oversaw the operations and management of a 65 bed Assisted Living and Memory Care community.
- Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agency and the public.
- Supervises, directs, and motivates staff at the community.
- Provides leadership for staff and residents, to include solving problems and resolving issues.
- Hires, trains, disciplines, and terminates employees according to company policy.
- Maintains operating and capital budgets.
- Oversees the healthcare management of all residents in accordance with company policy and state regulations.
- Utilizes sales and marketing strategies to maximize occupancy.
- Increased occupancy from 45.2% to 83.6% in 6 months
Executive Director
Brookdale Senior Living
2015.03 - 2017.07
- Led the total operation for a 42 bed Assisted Living community.
- Took on distressed community with ban on admissions and poor survey results as new Executive Director and became deficiency free and 96% occupied in 4 months.
- Grew occupancy in the absence of a sales manager on medical leave from 46%-80% in 6 months.
- Was asked to transfer to Pinehurst
Education
Administrator's License -
NCALA
RaleighSkills
Community engagement
- Operations management
- Budgeting and financial management
- Relationship building
- Resident satisfaction
Budgeting and financial management
Business development
Resident satisfaction
Sales management
Senior living management
Relationship and team building
Management team leadership
Operations oversight
Operations management
Staff management
Relationship building
Compliance and regulations
Vendor relations
Client services
Team bonding
Quality control
Talent management and staffing
Growth management
Team leadership, training, and development
Analytical and critical thinker
Policies and procedures
Employee motivation and performance
Approachable leader
Effective communicator and public speaker
MIssion and vision
People and culture
Timeline
Executive Director
Sunrise Senior Living
2025.07 - 2026.05
Executive Director
Five Star Senior Living
2022.05 - 2025.07
Executive Director
Terrabella Senior Living
2021.02 - 2022.05
Executive Director
Brookdale Senior Living
2017.07 - 2020.10
Executive Director
Brookdale Senior Living
2015.03 - 2017.07
Administrator's License -
NCALA