Jacob Campbell
Columbia,MO
Summary
Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
5
5
years of professional experience
Work History
Tech Sales Supervisor
Staples, The Office Supply Superstore
Columbia, Missouri
05.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with repairs to their devices, ensuring repairs and services were completed in a timely manner with consistent levels of efficiency and precision (software installs, part replacements, troubleshooting, etc.).
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer concerns while maintaining a calm, friendly demeanor.
Park Hand
Paradise Park
Novi, Michigan
05.2021 - 08.2021
- Monitored playground areas to ensure that all participants adhered to safety rules while playing on equipment.
- Inspected grounds daily to identify potential hazards or damages caused by weather or vandalism.
- Operated the go-kart attraction and ensured park guests were adhering to rules and regulations whilst operating the machines, and clearing up any crashes caused during operation
- Assisted park guests in solving any issues they might have on site, including improper treatment by other guests, and ensuring customer satisfaction with all park services.
- Worked the cash register, as well as serving food directly to customers' tables.
Cashier/Food Runner
McDonald's
South Lyon, Michigan
06.2019 - 02.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and took their orders in a friendly and efficient manner.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Collaborated with other team members to ensure timely completion of tasks.
Education
High School Diploma -
South Lyon High School
South Lyon, MI06-2021
College (Aug. 2021 - May 2022) - Digital Arts & Design
Bowling Green University
Bowling Green, OHSkills
- Workflow Management
- Sales team assistance
- Store appearance and merchandising
- Task Delegation
- Inventory Oversight
- Staff Management
- Tracking sales metrics
- Customer service
Affiliations
- Enjoys creatively driven activities, such as drawing, digital design, handicrafts and model building
- Did competitive dance for 7 years growing up
- Proficient in some Microsoft programs (Excel, Word, Powerpoint)
Timeline
Tech Sales Supervisor
Staples, The Office Supply Superstore
05.2022 - Current
Park Hand
Paradise Park
05.2021 - 08.2021
Cashier/Food Runner
McDonald's
06.2019 - 02.2020
High School Diploma -
South Lyon High School
College (Aug. 2021 - May 2022) - Digital Arts & Design
Bowling Green University
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