Carter Scarlet Devine
Shorewood,IL
Summary
Attentive Retail manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tech Sales Supervisor
Staples
Shorewood, IL
09.2023 - Current
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Managed inventory levels at store locations according to corporate guidelines.
- Ensured compliance with local laws regarding contracts, warranties.
- Oversaw hiring process for new personnel within the department.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Provided technical support for customers with both hardware and software related questions.
- Performed virus scans and malware removal on customer computers.
- Replaced defective parts on customers' computers in a timely manner.
Operations Supervisor
Staples
Naperville, IL
11.2022 - 09.2023
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Directed employees on how to use equipment properly and safely.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Update prices and floor plans weekly
- Delegated work to staff, setting priorities and goals.
Tech Designated Business Owner
Target
Naperville, IL
10.2021 - 11.2022
- Greeted customers, answered inquiries and provided advice on product selection.
- Assisted in the stocking of shelves and ensured merchandise was properly displayed.
- Demonstrated knowledge of store products, services, promotions and pricing policies.
- Processed payments using cash registers or point-of-sale systems.
- Restocked shelves as needed throughout the day according to company standards.
- Suggested additional items that may complement purchases made by customers.
- Monitored sales floor activity to detect potential shoplifting incidents.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Ownership of price changes and weekly planograms
Omni Team Lead
Kohls Department Store
Plainfield , IL
12.2020 - 10.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Followed staffing strategies to achieve production goals.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Managed inventory levels to ensure timely order fulfillment.
Fall Activity Director
Kellers farmstand
Oswego, IL
07.2019 - 10.2021
- managed 60+ staff members
- Established effective communication channels between teams, departments and management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Retail Assistant Management
Harvard Business Certification
05-2023
High School Diploma -
College of DuPage
Glen Ellyn, ILSkills
- Sales team oversight
- Sales Coaching
- Workflow Management
- Shrinkage Control
- Order Management
- Staff Management
- Personnel Management
- Continuous Improvement
- Operations Management
- Professionalism
- Problem-solving aptitude
- Employee Coaching
- Goal Setting
- Analytical Thinking
Certification
- CPR
- AED
- Lifeguarding
- First Aid
- Certified Retail Tech
Timeline
Tech Sales Supervisor
Staples
09.2023 - Current
Operations Supervisor
Staples
11.2022 - 09.2023
Tech Designated Business Owner
Target
10.2021 - 11.2022
Omni Team Lead
Kohls Department Store
12.2020 - 10.2021
Fall Activity Director
Kellers farmstand
07.2019 - 10.2021
Retail Assistant Management
Harvard Business Certification
High School Diploma -
College of DuPage
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