Summary
Overview
Work History
Education
Skills
Hobbies & Interest
References
Timeline
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Jacob Carrillo-Rivera

Honolulu,HI

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

3
3
years of professional experience

Work History

Sales Associate

Old Navy, Gap
10.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Ice Rink Attendant

Geneva Recreation Complex/ Ice Rink
10.2021 - 03.2022
  • Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
  • Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating and deactivating working displays and turning off and on lights for security.
  • Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Ice Cream Attendant

Mr. Twistee's
06.2021 - 09.2022
  • Created soft server flavors, waffle cones, and frozen desserts.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Operated cash register, taking payments and issuing customer receipts.
  • Served customers with speed and detail orientation, keeping the team running smoothly throughout service fluctuations.
  • Monitored amounts of each ice cream flavor and replaced when depleted.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Kept a tidy and organized area to comply with cleanliness standards.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Restaurant Waiter

Monterrey
03.2020 - 12.2022
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Geneva High School
Geneva, NY
06.2023

Skills

  • Allergic Reaction Treatment
  • POS System Expertise
  • Cleaning and Organization
  • Health Code Requirements
  • Sales Training
  • Multitasking Strengths
  • Adapt to Diverse Groups
  • Sales Expertise
  • Guest Relations
  • Interpersonal Communications
  • Adaptable & Flexible

Hobbies & Interest

I enjoy being outdoors such as hiking, traveling, swimming. Also I enjoy creating Art and learning new art techniques 

References

- Hieu Stuart     Career Coach 


-Dave Sharman   Former Boss        315-521-3865


-Zachery Orlick     Former Boss   315-539-4165

Timeline

Sales Associate

Old Navy, Gap
10.2022 - 08.2023

Ice Rink Attendant

Geneva Recreation Complex/ Ice Rink
10.2021 - 03.2022

Ice Cream Attendant

Mr. Twistee's
06.2021 - 09.2022

Restaurant Waiter

Monterrey
03.2020 - 12.2022

High School Diploma -

Geneva High School

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