Jacob casarez
san angelo,Texas
Summary
Adaptable and proactive Order Fulfillment Associate with a strong background in inventory management and customer service. Recognized for training new associates and enhancing team productivity. Ready to leverage critical thinking skills to improve operational efficiency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
San Angelo, TX
05.2025 - Current
- Processed customer orders accurately and efficiently to ensure timely fulfillment.
- Operated warehouse equipment, including forklifts and pallet jacks, in compliance with safety standards.
- Assisted in inventory management by restocking shelves and organizing merchandise for optimal accessibility.
- Collaborated with team members to maintain cleanliness and orderliness of work areas.
- Adapted quickly to changing priorities during peak seasons while maintaining high service levels.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Fast Food Crew Trainer
Chic-Fil-A
San Angelo, TX
09.2023 - 05.2025
- Trained new crew members on operational procedures and customer service standards.
- Enhanced customer satisfaction through effective training in service excellence techniques.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
Fast Food Team Leader
Bush's Chicken
Lamesa, TX
05.2022 - 07.2023
- Trained new team members on food safety standards and operational procedures.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
Education
Bachelor of Arts -
Angelo State University
San Angelo, TX05-2027
Skills
- Shipping procedures
- Packing expertise
- Stock control
- Time management
- Order picking
- Quality control
- Customer service
- Active listening
- Critical thinking
- Teamwork and collaboration
- Problem-solving
Languages
English
Full Professional
Timeline
Order Fulfillment Associate
Home Depot
05.2025 - Current
Fast Food Crew Trainer
Chic-Fil-A
09.2023 - 05.2025
Fast Food Team Leader
Bush's Chicken
05.2022 - 07.2023
Bachelor of Arts -
Angelo State University