Jacob Casas
Summary
Highly efficient and motivated professional well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Manager /Technical Lead
Global Outdoor Concepts Inc.
04.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly, and escalated major issues to business owners.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Developed and implemented new processes and procedures to improve productivity and workflow when building outdoor Televisions, audio systems, and lift systems.
- Worked independently in a fast-paced environment while meeting productivity and quality expectations.
- Demonstrated close attention to detail to verify the quality and accuracy of work.
- Experience using saws, drills, machine tools, and pneumatic tools to fabricate displays for trade shows and outdoor lift systems, and outdoor TV cabinets.
Audio Video Supervisor
Fry's Electronics Inc.
05.2007 - 07.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Rendered on-site installation services for displays and support of basic to complex audio and video systems for residential and commercial-based clientele.
- Through demonstrating exceptional leadership skills, I was promoted three times to reach the supervisor position.
Education
High School Diploma -
Waelder High School
Waelder, TX06.2006
Skills
- Exceptional Interpersonal Communication
- Time Management
- Work Prioritization
- Multitasking and Organization
- Structure Assembly
- Maintain Site Safety
- Merchandise Sales
- Low-Voltage Cabling
Timeline
Customer Service Manager /Technical Lead
Global Outdoor Concepts Inc.
04.2017 - Current
Audio Video Supervisor
Fry's Electronics Inc.
05.2007 - 07.2017
High School Diploma -
Waelder High School
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