Jacob Casas
Summary
Highly efficient and motivated professional well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Manager /Technical Lead
Global Outdoor Concepts Inc.
Las Vegas, NV
04.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly, and escalated major issues to business owners.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Developed and implemented new processes and procedures to improve productivity and workflow when building outdoor Televisions, audio systems, and lift systems.
- Worked independently in a fast-paced environment while meeting productivity and quality expectations.
- Demonstrated close attention to detail to verify the quality and accuracy of work.
- Experience using saws, drills, machine tools, and pneumatic tools to fabricate displays for trade shows and outdoor lift systems, and outdoor TV cabinets.
Audio Video Supervisor
Fry's Electronics Inc.
Las Vegas, NV
05.2007 - 07.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Rendered on-site installation services for displays and support of basic to complex audio and video systems for residential and commercial-based clientele.
- Through demonstrating exceptional leadership skills, I was promoted three times to reach the supervisor position.
Education
High School Diploma -
Waelder High School
Waelder, TX06.2006
Skills
- Exceptional Interpersonal Communication
- Time Management
- Work Prioritization
- Multitasking and Organization
- Structure Assembly
- Maintain Site Safety
- Merchandise Sales
- Low-Voltage Cabling
Timeline
Customer Service Manager /Technical Lead
Global Outdoor Concepts Inc.
04.2017 - Current
Audio Video Supervisor
Fry's Electronics Inc.
05.2007 - 07.2017
High School Diploma -
Waelder High School