Jacob Cavazos
Corpus Christi
Summary
Dynamic professional with a proven track record at HEB Grocery Store, enhancing customer satisfaction through exceptional service and meticulous attention to detail. Skilled in customer relations and online order processing, I consistently exceed quality goals, fostering team collaboration and mentoring new staff to achieve excellence. My upbeat attitude and planning prowess drive superior service outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Shopper
HEB Grocery Store
01.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Team Member
McDonald's
02.2020 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Retail Supervisor
Schlitterbahn Riverpark Corpus Christi
07.2018 - 06.2019
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Education
Associate of Applied Science - Aviation
Del Mar College
Corpus Christi, TX04-2027
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Customer relations
- Flexible schedule
- Heavy lifting
- Upbeat and outgoing attitude
- Online order processing
- Product knowledge
- Teamwork and collaboration
Certification
Currently getting A&P Certification
Languages
English
Native or Bilingual
Timeline
Personal Shopper
HEB Grocery Store
01.2021 - Current
Team Member
McDonald's
02.2020 - 01.2021
Retail Supervisor
Schlitterbahn Riverpark Corpus Christi
07.2018 - 06.2019
Currently getting A&P Certification
Associate of Applied Science - Aviation
Del Mar College
Similar Profiles
Carlos Bermudez CabreraCarlos Bermudez Cabrera
Customer Service Supervisor at HEB Grocery StoreCustomer Service Supervisor at HEB Grocery Store
Kadence AristondoKadence Aristondo
Curbside Shopper at HEB Grocery StoreCurbside Shopper at HEB Grocery Store
Christine AlbrightChristine Albright
Administrative Assistant at HEB Grocery StoreAdministrative Assistant at HEB Grocery Store