Jacob Cerna
El Cajon,CA
Summary
Construction Management undergraduate with sales and retail experience, great at building relationships with clients and excellent at customer service.
Overview
4
4
years of professional experience
Work History
Executive Sales Representative
Royal Prestige
San Diego, CA
06.2024 - 12.2024
- Developed and implemented business strategies to maximize customer satisfaction and revenue growth.
- Researched current trends in the industry to stay informed of changes in the marketplace.
- Negotiated contracts with clients, ensuring terms were mutually beneficial.
- Maintained relationships with existing customers by providing timely follow-up services and responding promptly to inquiries.
Sales Associate
Marshalls
Altamonte Springs, FL
08.2020 - 01.2023
- Top numbers on getting new customers signed up for the company rewards credit card
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Contact : Richard Kappenman- Store Manager (407) 834-2015
Coach
Maitland Soccer
Maitland, FL
01.2022 - 07.2022
- Soccer club with the goal of developing young players and prepare them for the next level
- Established professional relationships with team members and coaches.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Contact :Gustavo Chinchay - Maitland Soccer Director (973) 449-3952
Education
Associate of Science - Civil Engineering
Grossmont College
El Cajon, CA12-2027
Skills
- Bilingual (ENG/SPA)
- Full-cycle sales process
- Customer Service
- Teamwork and collaboration
- Relationship building
- Organizational skills
Languages
Spanish
Native language
English
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Sales Representative
Royal Prestige
06.2024 - 12.2024
Coach
Maitland Soccer
01.2022 - 07.2022
Sales Associate
Marshalls
08.2020 - 01.2023
Associate of Science - Civil Engineering
Grossmont College
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