Jacob Chinnis
Clarksville,Tennessee
Summary
Aiming to collaborate with the team and contribute to the company's continued success and reputation. Seeking a challenging and fulfilling position in the Automotive industry that leverages my leadership skills, experience, and passion for excellence. Proven Store Manager/Service Manager with over 22 years of experience in the Automotive industry. Possessing strong organizational, technical, and analytical abilities. Consistently recognized for driving sales growth. Committed to building high-performing teams and achieving operational excellence through effective cost-cutting and process improvements. Focused on maintaining exceptional product and service quality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager of Operations
Convenient Car Care
02.2015 - 05.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Goodyear Tire And Rubber Co
12.2002 - 01.2015
- Collaborated with other team members on special projects and events
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Managed 7 employees in store
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Increased sales by 22% over 1 year period.
Education
Automotive -
Springfield H.S.
CFC_12 - Vehicle Maintenance And Repair Technologies
Mobile Air Conditioning Society
Clarksville, TN11.2003
Skills
- Store Manager / Service Manager: Advanced
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Customer Relations
- Employee Scheduling
- Staff training/development
- Relationship Building
- Quality Assurance
- Goal Setting
- Delegating Work
Certification
ASE, 2003
Additional Information
Nashville, Tennessee, 06/01/2003
References
Jesse Gleespen, District Manager, Goodyear Tire & Rubber CO, 1(330)472-7774, jesse.gleespen@goodyear.com
Timeline
Manager of Operations
Convenient Car Care
02.2015 - 05.2024
Store Manager
Goodyear Tire And Rubber Co
12.2002 - 01.2015
Automotive -
Springfield H.S.
CFC_12 - Vehicle Maintenance And Repair Technologies
Mobile Air Conditioning Society