Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Clark

Lebanon,TN

Summary

Accomplished Operations Manager with over nine years of experience leading teams in both the restaurant and painting industries. Demonstrated expertise in streamlining operations, enhancing team performance, and driving significant profit growth. Proven ability to manage cross-functional teams, optimize resource utilization, and implement strategic initiatives that improve efficiency and customer satisfaction. Committed to continuous improvement and impacting team success.

Overview

10
10
years of professional experience

Work History

Operations Manager

Wow1Day Painting
Mount Juliet, TN
04.2021 - Current
  • Consistently upheld a 5-star Google review rating over four years by delivering exceptional customer service and ensuring client satisfaction.
  • Developed and implemented a project planning system that increased painter productivity, resulting in an 8% improvement in gross profit margin.
  • Leveraged historical sales data to optimize inventory management, reducing supply and paint costs by 2% in 2024.
  • Cultivated a positive workplace culture by promoting open communication, recognizing budget and customer service achievements among painters, and leading by example, embodying our company's exceptional focus areas, resulting in a reduction of employee turnover from 40% to less than 10%.
  • Utilized QuickBooks to systematically categorize and manage operating account transactions, ensuring accurate financial reporting and streamlined accounting processes

General Manager

Zaxby's Chicken Fingers & Buffalo Wings
Valley, AL
05.2015 - 03.2021
  • Boosted annual sales by 5% by enhancing customer satisfaction through the use of quality ingredients, reducing wait times, and maintaining clean facilities.
  • Enhanced health inspection score from 95 to 99 by implementing rigorous sanitation protocols and staff training programs.
  • Consistently achieved top ratings in internal food safety and restaurant evaluations conducted by Steritech, reflecting a commitment to maintaining the highest standards in operational excellence
  • Implemented family-oriented promotions, including a weekly 'Kids Eat Free' night, catering services for local sports teams, and holiday activities, resulting in a 8% increase in sales
  • Reduced COGS by 3% by implementing precise portion control, minimizing waste, optimizing order accuracy, and maintaining meticulous inventory tracking.

Education

BBA - Accounting

Point University
West Point, GA
05-2019

Skills

  • Project Management Software Proficiency in Salesforce
  • Proficiency in Quickbooks
  • Estimation and Budgeting
  • Knowledge of Painting, Staining and Drywall techniques and materials
  • Scheduling and Time Management
  • Restaurant Operations Management
  • Inventory Management
  • Staff Recruitment and Training
  • Financial Acumen

Timeline

Operations Manager

Wow1Day Painting
04.2021 - Current

General Manager

Zaxby's Chicken Fingers & Buffalo Wings
05.2015 - 03.2021

BBA - Accounting

Point University

Similar Profiles

CREATE PROFILE
Jacob Clark