Jacob Clifford
St Louis,MO
Summary
Coffee Roaster and program head, with expertise in inventory management and customer engagement. Proven ability to drive marketing initiatives and enhance supplier communication, contributing to brand growth and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Head Coffee Roaster
Living Room Coffee & Kithen
Maplewood, MO
01.2021 - Current
- Collaborated with sales team members to develop pricing strategies for our coffees.
- Maintained an organized inventory of coffee beans, ensuring all orders were met on time.
- Performed regular maintenance and calibrations on the roasting machines.
- Assisted with marketing initiatives by creating content related to coffee roasting topics.
- Participated in industry trade shows, conferences, seminars and other networking opportunities.
- Engaged with customers at local events to promote our brand and products.
- Developed educational materials such as brochures, videos or presentations about our company's products.
- Created detailed reports tracking production costs, yields and other key metrics related to the roasting process.
- Facilitated communication between suppliers and internal teams throughout the entire order cycle.
- Conducted research into coffee bean growing regions to source high-quality beans from around the world.
Catering Associate
White Box Catering
St Louis, Missouri
01.2015 - 12.2020
- Assisted in food preparation by chopping ingredients and assembling dishes according to recipes.
- Supported inventory management by tracking supplies and reporting shortages to supervisors.
- Engaged with customers to understand their needs and enhance their catering experience.
- Coordinated event setup by arranging tables, chairs, and equipment based on client specifications.
- Provided quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
- Monitored customer satisfaction throughout the duration of the event.
- Managed multiple tasks simultaneously while meeting deadlines under pressure.
- Maintain accurate records such as order forms, invoices for reference purposes.
- Coordinated with vendors and suppliers to ensure timely delivery of catering supplies.
Education
High School Diploma -
Kirkwood High School
St Louis, MO08-2009
Skills
- Inventory management
- Customer engagement
- Marketing initiatives
- Supplier communication
- Teamwork and collaboration
- Industry networking
- Supply chain coordination
- Production recordkeeping
- Organizational skills
References
References available upon request.
Timeline
Head Coffee Roaster
Living Room Coffee & Kithen
01.2021 - Current
Catering Associate
White Box Catering
01.2015 - 12.2020
High School Diploma -
Kirkwood High School