Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Conaway

Reno,NV

Summary

Punctual and honest Employee with solid background in Retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

2
2
years of professional experience

Work History

Cashier

Longley Partners LLC
06.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained store cleanliness, including sweeping, mopping and maintaining bathrooms.

Head Cashier

The Home Depot Inc
08.2022 - 05.2023
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Led cashiers and associates in providing thoughtful customer service.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Facilitated and logged store opening, closing, and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Plumbing Sales Associate

The Home Depot Inc
03.2022 - 08.2022
  • Recommended plumbing products that would fulfill customer requirements.
  • Answered questions from customers regarding plumbing materials and products.
  • Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
  • Built lasting client relationships through effective communication and prompt issue resolution talents.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

GED -

N/A
Cleveland, OH
10.2015

Skills

  • Returns Processing
  • Product Restocking
  • Customer Service
  • Cash Handling
  • ID Verification
  • Cash Register Operation
  • Product Recommendations
  • Customer Assistance
  • Reach Truck license
  • Order picker license
  • Ballymore electric ladder license
  • Product Knowledge

Timeline

Cashier

Longley Partners LLC
06.2023 - 10.2023

Head Cashier

The Home Depot Inc
08.2022 - 05.2023

Plumbing Sales Associate

The Home Depot Inc
03.2022 - 08.2022

GED -

N/A

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Jacob Conaway