Jacob Concienne
Prosser,WA
Summary
Results-driven IT Specialist with a distinguished history at the United States Coast Guard, achieving a 95% success rate in technical problem-solving. Expertise in cybersecurity protocols and network systems management, coupled with a strong aptitude for hardware and software installation. Proven ability to enhance system efficiency, reduce downtime, and lead projects that significantly improve client satisfaction and operational performance. Committed to leveraging technology to drive strategic initiatives for continued success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Specialist
United States Coast Guard
Washington, USA
04.2005 - Current
- Strengthened team transparency through effective communication, ensuring clarity in operational objectives
- Conducted in-depth technical analysis, achieving a 95% success rate in resolving complex operational challenges
- Directed a team of 10, implementing performance benchmarks that led to a 20% productivity increase
- Streamlined processes with advanced software tools, enhancing efficiency by 40%
- Collaborated with engineering and technical teams to align project deliverables with strategic goals
- Developed global standards and best practices for IT operations and infrastructure
- Supported quality assurance initiatives for network and fiber optic systems, identifying and resolving defects
- Trained personnel on industry standards, ensuring adherence to quality benchmarks
- Managed projects with budgets exceeding $2M, achieving milestones within time and cost constraints
- Provided Tier II/III technical support for data centers, resolving critical issues with minimal downtime
Education
Bachelor of Science - Environmental Sciences, Fish and Wildlife Management
American Military University
01.2024
Skills
- Quality Assurance
- ISO9001
- TIA568C
- Fiber Optics
- Network Administration
- LAN/WAN management
- Cybersecurity protocols
- Troubleshooting
- Cloud Computing
- AWS
- Leadership
- Training
- Technical Documentation
- Information security
- System upgrades
- IT documentation
- Network administration
- Web development
- IT diagnostics
- IT troubleshooting
- Cybersecurity expertise
- Technical documentation
- Application installations
- Technical reporting
- Debugging
- Application support
- Disaster recovery
- IT risk management
- Technical issue analysis
- Software implementation
- Virtualization technologies
Certification
- Google Data Analytics Professional Certificate
- Quality Improvement and Management
- IBM Data Science Professional Certificate
- BICSI Fiber
References
- Gilbert Aguirre, U.S.C.G., Information Systems Security Manager (RET), 2064599804, GAguirre69@icloud.com
- Frank Pedras, U.S.C.G., Captain (RET), 7575755882
- Jake Lachowsky, U.S.C.G., Chief Warrant Officer, 9548219198, Paul.J.Lachowsky@uscg.mil
Awards
Department of Homeland Security Secretary's Award, 2019, Enhanced team collaboration and communication, driving a 30% increase in efficiency.
Affiliations
- Active member of Knights of Columbus participating in charity events in local communities
- Little League Baseball Coach
- Member of the Chief Petty Officer Association
Accomplishments
- Veterans National Honor Society
- Chief Petty Officer Leadership Academy
- Outstanding Military Volunteer Award
Timeline
IT Specialist
United States Coast Guard
04.2005 - Current
Bachelor of Science - Environmental Sciences, Fish and Wildlife Management
American Military University
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