Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Daniel Bailey

Greensboro,NC

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Specialist

Creative Solutions
01.2016 - Current
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Performed server backups and changed and replaced backup tapes daily.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and input commands to troubleshoot areas.

IT Specialist

DLB Computers
01.2003 - Current
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Walked individuals through basic troubleshooting tasks.
  • Performed server backups and changed and replaced backup tapes daily.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Configured hardware and granted system permissions to new employees.

Education

Bachelor of Science - Information Technology

American InterContinental University
Schaumburg, IL
04.2024

Associate of Science - Information Technology

Guilford Technical Community College
Jamestown, NC
02.2020

Skills

  • Adobe Flash
  • Onsite Instruction
  • Collaborative Team Player
  • Efficient Service
  • PC Component Diagnostics
  • Hardware Repair
  • Resolve Technical Problems
  • Quality Assurance
  • Data Connectivity
  • Apple IOS
  • Employee Computer Support
  • Desktop Support
  • Staff Training
  • Configuring Devices
  • Mobility Devices
  • MS Office Proficiency
  • Mac Systems
  • Wide Area Networks
  • Computer System Maintenance
  • Workforce Planning
  • Linux Programming and Administration
  • Hardware and Software Configuration
  • Data Recovery
  • Hardware Upgrades
  • Desktop Partitioning Software
  • LAN and WAN Assessment
  • Debugging
  • Technical Support and Assistance
  • Software Implementation

Accomplishments

    Owned and operated IT Support business in Greensboro NC for over 20 years. Repair and sales, business and customer support.

    I have trained many individuals in the area who now operate their own successful IT business.

    I am currently teaching Java and Python to young adults in the Greensboro Recreational Building on Phillips Avenue.


Certification

Information Systems

Microsoft Office Suite

Java

C++

Python

Timeline

IT Specialist

Creative Solutions
01.2016 - Current

IT Specialist

DLB Computers
01.2003 - Current

Bachelor of Science - Information Technology

American InterContinental University

Associate of Science - Information Technology

Guilford Technical Community College

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Daniel Bailey