Phillip Staples
Yomitan,Japan
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
Government
02.2020 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained servers and systems to keep networks fully operational during peak periods.
Account Manager
GM Direct
04.2018 - 04.2019
- Answered customers' questions regarding products, prices and availability.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Emphasized product features based on analysis of customers' needs.
Education
Bachelor of Arts - Music Performance
Kennesaw State University
Kennesaw, GA05.2017
High School Diploma -
Henry County High School
McDonough, GA05-2012
Skills
- Diagnosis Support
- Technical Issues Analysis
- Customer Support Needs Assessment
- Adobe Flash
- Microsoft Word, Powerpoint, Excel
- Helpdesk
- Account Creation (Active Directory)
- Troubleshooting internal services
- Monitoring Services
- Organization
Accomplishments
AAM (Army Achievement Medal)
Outstanding knowledge and performance of expertise.
Additional Information
Secret Clearance
Certification
IT Fundamentals & Network Operations
Timeline
IT Specialist
Government
02.2020 - Current
Account Manager
GM Direct
04.2018 - 04.2019
Bachelor of Arts - Music Performance
Kennesaw State University
High School Diploma -
Henry County High School