Marcus Keys
Ft Carson ,Colorado
Summary
Astute I.T. Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
Work History
25U Signal Support Systems Specialist
US Army
05.2016 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
Education
Lakes High School
Lakewood, WA06.2014
Skills
- Technical Issues Analysis
- User Experience
- Disaster Recovery
- Staff Training
- Software Diagnosis
- Technical Support and Assistance
- Mobility Devices
- Hardware Upgrades
- Diagnosis Support
- Windows 10
- Apple IOS
- Account Management
- Component Replacements
- Data Recovery
- Application Support
- Customer Service Expertise
- Configuring Devices
- Computer Hardware Knowledge
- Issue Troubleshooting
- Onsite Installations
- Call Center Operations
- User Guidance
- Needs Assessment
- PC Component Diagnostics
- Account Updating
- Appointment Scheduling
- Computer System Maintenance
- Hardware and Software Configuration
- Reading Comprehension
- Responding to Technical Questions
- Onsite Instruction
- Technical Documentation
- Collaborative Team Player
Timeline
25U Signal Support Systems Specialist
US Army
05.2016 - Current
Lakes High School
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