Michael Dyson
Kalamazoo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Signal Support Specialist (25U)
US Army
09.2019 - 06.2023
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Responded to problems with processing and production equipment and completed timely repairs.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Diagnosed and executed resolution for network and server issues.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
Education
No Degree - Cybersecurity
Kalamazoo Valley Community College
Kalamazoo, MI06.2024
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06.2013
Skills
- Account Management
- User Experience
- Windows 10
- Adobe Flash
- Customer Service Expertise
- Troubleshooting and Assistance
- Software Diagnosis
- Configuring Devices
- Desktop Support
- Technical Issues Analysis
- Support Ticket System Management
- Resolve Technical Problems
Timeline
Signal Support Specialist (25U)
US Army
09.2019 - 06.2023
No Degree - Cybersecurity
Kalamazoo Valley Community College
High School Diploma -
Benton Harbor High School