Alex Contreras
AUSTIN,TX
Summary
-Dependable Service Writer/ Estimator with 7 years of experience.
-Experience in parts handling such as posting invoices, handing out parts to technicians, organizing parts area and ordering parts from vendors.
-Greeting walk in customers and providing detailed estimates while answering phone calls in the office regarding scheduling and capturing repair.
-Providing customers with information on repair expectations, questions regarding insurance companies, quality concerns, organizing proper repair plans on steps to getting vehicle fixed and handling issues as they arise.
-Managing production on vehicles.
- Payment processing and managing insurance checks.
- Hands on with each repair to ensure quality service and expectations are met.
Overview
7
7
years of professional experience
Work History
Service Writer/Estimator
Heritage Body & Frame
06.2017 - Current
- Providing timely and accurate collision estimates for vehicle repairs.
- Contributed to company goals by upselling additional services based on customer needs, generating increased revenue.
- Maintained strong professional relationships with parts vendors, enabling prompt delivery of necessary parts for repairs.
- Handled parts orders and invoices for parts that are ordered and received.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among repeat customers.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Responded to customer calls and emails to answer questions about services and expectations.
- Providing up to date repair status reports to customers and insurance companies to promote quick and accurate service.
- Presented different repair options to customers to help each client make appropriate choices.
- Maintained up-to-date knowledge of product and service changes in the collision industry.
- Addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Vandegrift High School
Austin, TX06.2017
Skills
- Thorough and detailed repair estimates
- Knowledge in CCC One, Mitchell Connect, Collision Link and OBS
- Customer Service
- Communicating With Clients
- Computer proficiency
- Quality Focused
- Excellent communication
- Attention to detail
- Appointment scheduling
- Team collaboration
- Account Management
- Time management
- Inventory management
References
- Available upon request.
- Feel Free to contact me for more information
Timeline
Service Writer/Estimator
Heritage Body & Frame
06.2017 - Current
High School Diploma -
Vandegrift High School
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