Jacob Cosgrove
Denham Springs,LA
Summary
Dedicated technical professional with a background in Automation and Escalation Engineering, transitioning into an Information Security Analyst role. Proven track record in championing large-scale infrastructure projects and creating SOPs to drive team efficiency and ensure compliance with security regulations. Specialized in Networking and Cloud Engineering with advanced certifications in Azure, Aruba, and Fortinet. Proficient in utilizing a modern security stack—including Huntress, Defender, and ProofPoint—to detect, analyze, and remediate environmental threats.
Overview
5
5
years of professional experience
Work History
Automation Engineer
Universal Data Inc
New Orleans
02.2026 - Current
- Operational Efficiency: Engineered complex automation strategies and PowerShell scripts to minimize low-level manual tasks, significantly increasing team efficiency.
- Policy & Documentation: Authored and maintained Standard Operating Procedures (SOPs) for all automated workflows, ensuring consistent service delivery and strict adherence to data privacy and security regulations.
- Technical Leadership & Training: Delivered technical training to team members and users on new automations and security SOPs.
- Workflow Monitoring: Continuously monitor automated workflows to identify anomalies and ensure the reliability of security-related processes.
Escalation Engineer
Universal Data Inc
New Orleans
01.2024 - 02.2026
- Incident Detection & Response: Serve as the primary escalation point for high-level technical issues across network, Windows, and M365 environments.
- Certificate & Identity Management: Manage the lifecycle of SSL/TLS certificates and digital identities to ensure secure, encrypted communications and prevent service outages.
- Vulnerability Remediation: Manage daily security operations using Huntress, Microsoft Defender, and Blackpoint to monitor and remediate endpoint threats.
- Threat Analysis & Awareness: Mitigate email-based attacks using ProofPoint and manage KnowBe4 security awareness training to reduce the threat landscape.
- Network Security: Install and maintain secure networking infrastructure, including Aruba switches and Fortigate firewalls.
- Security Documentation: Maintain rigorous documentation of security incidents, audit findings, and client inventories.
Network Engineer
Universal Data Inc
New Orleans, LA
06.2021 - 01.2024
- Maintained operational stability and integrity of client network infrastructures, managing routers, switches, firewalls, and access points.
- Resolved escalated NOC tickets using PSA and RMM tools to provide advanced remote troubleshooting, system patching, and configuration reviews.
- Implemented network solutions according to Standard Operating Procedures (SOPs) and identified process improvements to enhance client IT efficiency.
- Leveraged technical expertise in VMware, Hyper-V, and Microsoft 365 platforms to drive solutions for complex technical challenges.
- Collaborated with cross-functional teams to ensure implementations met technical standards and project deadlines.
Education
Bachelor of Science - Computer Science
Louisiana State University
Baton Rouge05-2021
Skills
- AZ-104: Microsoft Azure Administrator Associate
- AZ-900: Microsoft Azure Fundamentals
- Aruba ACSP: Aruba Certified Switching Professional
- Fortigate NSA4: Fortinet Network Security Associate
CERTIFICATIONS
- Security Tools: Huntress, Microsoft Defender, ProofPoint, Blackpoint, KnowBe4
- Core Competencies: Vulnerability Management (Patching), Incident Response, Network Security, Cloud Engineering, PowerShell Scripting, API Integration
- Infrastructure: RMM Platforms, PSA Software, Firewalls (Fortigate), Switching (Aruba), Windows/Linux Environments
TECHNICAL SKILLS
Timeline
Automation Engineer
Universal Data Inc
02.2026 - Current
Escalation Engineer
Universal Data Inc
01.2024 - 02.2026
Network Engineer
Universal Data Inc
06.2021 - 01.2024
Bachelor of Science - Computer Science
Louisiana State University