Juan Harris
Atlanta,Georgia
Summary
Senior technical engineer in both infrastructure and Voice with over 15 years’ experience dealing with Cisco Call Manager, Unity, Jabber, UCCE/UCCX, AWS, network infrastructure, Cisco switches, PRI, Gateways, telecom, migrations, upgrades, and troubleshooting. looking for a position to utilize my skills and hopefully create a new career path. Diligent Network Voice Engineer with background in technical consulting engineering. Proven ability to troubleshoot complex technical issues and implement effective solutions. Demonstrated expertise in client communication and project management.
Overview
14
14
years of professional experience
Work History
Senior-Technical Consulting Engineer
TEKsystems
Atlanta, Georgia
12 2021 - 03 2023
- Company Overview: Piedmont Healthcare
- Cisco CUCM 12.5
- Maintenance and upgrades
- MACDS, Change Management
- SIP Cube Buildouts
- PRI Circuits / Gateways
- Cisco TAC case management
- Cisco Jabber implementation
- Cisco Jabber Client Management
- Cisco WebEx Control HUB
- Cisco SX20, DX80 Implementation to the Cloud
- Cisco Collaboration Edge
- Cisco Unity 12.5
- Cisco CUCM Licensing and certificate Renewals
- WebEx Implementation and Maintenance
- UC Collaboration Voice Administrator
- Cisco Telepresence Configuration
- Create Cisco Unity Voicemail Accounts
- Create Cisco Unity Call Handlers for Auto Attendants
- Orion Router Management System
- Avanti Heat for Management of Incidents, SR, and Tasks
- Cisco Attendant Console
- Nurse Responder 5 Implementation SIP Trunks
- Daily Communications between many departments within Piedmont Healthcare
- Piedmont Healthcare
Senior-Technical Consulting Engineer
AT&T
Atlanta, Georgia
10.2010 - 03.2021
- Cisco CUCM 11-12.5 Enterprise
- Installation, maintenance, and upgrades
- MACDs, Change Management
- SIP Cube Buildouts
- Router Upgrades and Voice configuration
- Non Cisco PBX products support 3rd party Vendors
- Cisco UCCE&UCCX 11.0-12.5
- Understanding of Finesse from CUCM
- Created users for the UCCE PLATFORM in CUCM
- Cisco Jabber 12.8.0 Enterprise
- Created users for Jabber clients in CUCM
- Created users for Jabber clients in CUPS
- Cisco Unity 12.5.1 Enterprise
- Created users in Unity for UCCE
- Created users in Unity for Call Handlers to be used for Finesse
- Created Voicemail boxes for users in Unity
- AWS Connect
- Cloud based training for AWS connect
- UC Voice Collaboration Administrator
- Ability to communicate clearly and effectively with internal and external clients
- Flexibility
- Familiar with collaboration solutions; video, conferencing, reporting and VoIP telephony
UC Support Migration Engineer
WELLS FARGO
Atlanta, Georgia
02.2010 - 10.2010
- Review Project Scope
- Agree to project deliverables and timelines
- Post-Transition Engineering
- Perform site and/or cluster build and research
- Attended Wells Fargo Internal team calls
- Attended Project team calls
- Create Project Change Control Documentation
- Create site or cluster design package
- Give periodic updates on the web conference bridge
- Perform change verification
- Perform automated and manual testing
- Wells Fargo Night Migration
- Interaction with the Data Engineering Team to resolve issues
- E911 configuration for Wells Fargo Voice migrations
- Sending out Change Notifications to the approved groups
Network Voice Engineer
British Telecom
03.2008 - 02.2010
- Implementation of the Call Handlers (Auto Attendant)
- Building of CTI Route Points, Translation Patterns, TOD Routing, Route Patterns, Hunt Groups, Call Park, Meet-Me, Special Call Routing and Complex configuration in CUCM
- Building British Telecom clusters for CUCM and CUC
- Configuration and Implementation of CUPS using the Cisco Jabber client
- Configuring debug for, ISDN q921 and q931 for trouble shooting SIP, PRI, CAS
- Configuration of Cisco Catalyst Switch 2900/3500 Series & Cisco Router 2600/2800 Series
Network Support Engineer
The Lamaar Group
Stone Mountain, Georgia
08.2007 - 03.2008
- Proficiency in Microsoft Office Suite 2010/2012, Visio 2007, Active Directory Support
- Ability to perform MACD for Cisco products and services
- Configuration of Cisco Catalyst Switch 2900/3500 Series & Cisco Router 2600/2800 Series
- Configuration of CME and CPE routers
- Experience using DNS, TCP/IP, FTP, Telnet, OSPF, RIP-v2 and BGP
- Knowledge using NMAP, Putty, Nessus, and Wire Shark to resolve network issues
- PBX Installation and service of Nortel and X10
- Technical support for 2500 small business customers with phone, internet, email, voicemail, DNS, Webhosting, Cloud Services
- Troubleshooting DS0/DS1 T1 circuits for PBX customers using SIP, PRI, CAS and Analog Bandwidth test using NETQOS and other CLI tools
- Utilizing Ultra DNS program to change customer’s A, PTR, CNAME, MX and SPF records
- Performing Agilent traces to troubleshoot PRI, SIP, CAS, and Analog call issues
- Configuring the Cisco 2430 IAD series to debug mgcp packets, vpm packets for Analog
Education
BAS - Technology Management
Clayton State University
06.2015
AS - Engineering
Georgia Perimeter College
05.2008
Skills
- Cisco CCNP-Voice
- Cisco CCNP-Route/Switch
- Cisco CCIE(Written)
- Cisco CCNA-DevNet
- Cisco CCNA-Security
- CompTIA Security
- CompTIA Network
- CompTIA A
- UNIX Administrator Certified
- Microsoft Azure Solutions Architect Expert
- Microsoft Azure Administrator 104
- Microsoft Azure 900 Fundamentals
- AWS Cloud Practitioner
- AWS Solutions Architect Associate
- AWS Advance Network Specialty
Timeline
Senior-Technical Consulting Engineer
AT&T
10.2010 - 03.2021
UC Support Migration Engineer
WELLS FARGO
02.2010 - 10.2010
Network Voice Engineer
British Telecom
03.2008 - 02.2010
Network Support Engineer
The Lamaar Group
08.2007 - 03.2008
Senior-Technical Consulting Engineer
TEKsystems
12 2021 - 03 2023
BAS - Technology Management
Clayton State University
AS - Engineering
Georgia Perimeter College
Custom
- TEKsystems, Atlanta, Georgia
- AT&T, Atlanta, Georgia
- WELLS FARGO, Atlanta, Georgia
- British Telecom
- The Lamaar Group, Stone Mountain, Georgia
- Clayton State University, Georgia
- Georgia Perimeter College, Georgia
Custom
- Cisco CCNP-Voice
- Cisco CCNP-Route/Switch
- Cisco CCIE(Written)
- Cisco CCNA-DevNet
- Cisco CCNA-Security
- CompTIA Security +
- CompTIA Network +
- CompTIA A+
- UNIX Administrator Certified – Kennesaw State University
- Microsoft Azure Solutions Architect Expert
- Microsoft Azure Administrator 104
- Microsoft Azure 900 Fundamentals
- AWS Cloud Practitioner
- AWS Solutions Architect Associate
- AWS Advance Network Specialty
Custom
- Cisco CCNP-Voice
- Cisco CCNP-Route/Switch
- Cisco CCIE(Written)
- Cisco CCNA-DevNet
- Cisco CCNA-Security
- CompTIA Security +
- CompTIA Network +
- CompTIA A+
- UNIX Administrator Certified – Kennesaw State University
- Microsoft Azure Solutions Architect Expert
- Microsoft Azure Administrator 104
- Microsoft Azure 900 Fundamentals
- AWS Cloud Practitioner
- AWS Solutions Architect Associate
- AWS Advance Network Specialty