Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wulfran Ahumada

Fort Lauderdale,United States

Summary

Systems Engineer specialized in networking. Very deep background in networking as well as background in software development and REST API's. Currently CCNA and CCNP collaboration.

Overview

7
7
years of professional experience

Work History

Technical Support Engineer Level 3

Twilio
04.2021 - 12.2023
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Collaborated in the design of a new onboarding program.
  • Created articles for Internal and External Knowledge.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Technical Onboarding Specialist

Nub 7/8
08.2020 - 04.2021
  • Enhanced employee engagement by designing and implementing comprehensive onboarding programs.
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.

Network Support Engineer

Ember Solutions LLC
11.2019 - 07.2020
  • Managed Email, Voicemail, Telepresence and Voice servers for the Cisco Collaboration suite.
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.

Cisco TAC Engineet (Voice- CUCM)

Sykes Colombia (Now Fundever)
04.2017 - 11.2019
  • Became ePIC engineer within six months in the role.
  • Designed and implemented a code of rules for internal performance during Queue-shift hours.
  • Built a soft-skills and backlog management training for the whole operation.

Education

Cisco Certified Network Associate

Cisco Network Academy
Barranquilla, Colombia
2023

Cisco Certified Network Professional

Cisco Network Academy
Barranquilla, Colombia
2023

Master - Systems Engineer

Universidad Autonoma Del Caribe
Barranquilla, Colombia
12.2016

Skills

    Networking

    Voice Protocols

    APIs

    Coding

    Mobile and Javascript SDK

    loT

    Cisco CCNP

Languages

English
Spanish
Italian

Timeline

Technical Support Engineer Level 3

Twilio
04.2021 - 12.2023

Technical Onboarding Specialist

Nub 7/8
08.2020 - 04.2021

Network Support Engineer

Ember Solutions LLC
11.2019 - 07.2020

Cisco TAC Engineet (Voice- CUCM)

Sykes Colombia (Now Fundever)
04.2017 - 11.2019

Cisco Certified Network Associate

Cisco Network Academy

Cisco Certified Network Professional

Cisco Network Academy

Master - Systems Engineer

Universidad Autonoma Del Caribe

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Wulfran Ahumada