JACOB COSTANZA

This job was the most beneficial on the outlook for serving guests. Found a large fulfillment in guiding guests through, not only a meal, but an experience that guests could look back fondly on. Some things that were learned and achieved:

• Served food in fine dining establishment.
• Was taught extensively about wine, whiskey, beer, and other types of liquor.
• Able to adapt to any type of experience guests were expecting.
• Upselling was a strong point, maintaining a top 3 GCA monthly.
• Achieved employee of the month my third month at company.

• Served food in high intensity environment (upwards to 8 table sections) while being able to maintain great experience for guests.
• Was a good team player always willing to help struggling peers by running food, filling drinks, bussing tables, or anything that was needed of me.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved employee of the month within first three months of working for company.
• Achieved top 1% national level on getting guests signed up for rewards program. Helping the company gain and maintain loyal customers.

• Served food and beverages promptly with focused attention to guests' needs.
• Delivered food in between serving guests. Displaying focus on task management and sense of urgency to meet guest expectations.
• Demonstrated multitasking skills by helping cook and clean in back of house while serving.