Jacob Cote
Lexington,KY
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
5
5
years of professional experience
Work History
Apple Project
Kelly Connect
06.2024 - Current
- Troubleshot Apple hardware and software issues, documenting interactions and resolutions accurately.
- Managed and updated customer records in internal databases, ensuring data integrity and effective issue tracking.
- Analyzed common technical issues to identify patterns and enhance support processes.
- Maintained detailed reports on troubleshooting steps, system updates, and customer feedback to improve service efficiency.
Mutual Fund Representative
John Hancock
03.2022 - 06.2024
- Ensured accurate account information for shareholders using TA2000 software before processing trades.
- Provided website and account support to enhance shareholder experience.
- Assisted clients and representatives with inquiries to improve operational efficiency.
- Performed data entry and administrative tasks to maintain accuracy in records.
Donor Center Technician
Octapharma Plasma
01.2021 - 02.2022
- Managed donor check-in by accurately entering client information, and ensuring a smooth registration process.
- Maintained detailed records of donor data, vital signs, and procedure details, while adhering to compliance standards.
- Assisted in tracking plasma extraction procedures, and ensured proper documentation of post-procedure support and donor care.
Education
Bachelor of Data Analytics & AI -
Capella University
Lexington, KY06-2029
High School Diploma -
Moorcroft Secondary School
Moorcroft, WY05.2015
Skills
- Microsoft Office and Google Suite
- Data management
- Input validation
- Typing proficiency
- Communication skills
- Organizational abilities
- Troubleshooting expertise
- Data entry
Timeline
Apple Project
Kelly Connect
06.2024 - Current
Mutual Fund Representative
John Hancock
03.2022 - 06.2024
Donor Center Technician
Octapharma Plasma
01.2021 - 02.2022
Bachelor of Data Analytics & AI -
Capella University
High School Diploma -
Moorcroft Secondary School
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