Jacob Cowherd
Claremore
Summary
Results-driven logistics manager with expertise in coaching, inventory management, and conflict resolution. Proven ability to enhance store operations, build relationships, and drive team performance.
Detail-oriented logistics manager known for strong coaching and relationship-building skills. Proven track record in enhancing inventory management and resolving conflicts, dedicated to supporting a positive customer shopping experience.
Dynamic logistics professional with extensive experience in store operations and team leadership. Skilled in inventory accuracy and problem-solving, consistently delivering exceptional results in operational efficiency and employee development.
Overview
9
9
years of professional experience
Work History
Logistics Manager
Harbor Freight Tools
Sand Springs, OK
12.2025 - Current
- Lead and supervise the logistics team responsible for receiving, stocking, replenishment, and inventory accuracy throughout the store.
- Plan daily workload assignments to ensure efficient freight processing, stock replenishment, and timely completion of operational priorities.
- Oversee truck unloading, shipment verification, and merchandise organization while maintaining company productivity and safety standards.
- Maintain inventory accuracy through cycle counts, audits, stock adjustments, and investigation of inventory discrepancies.
- Ensure merchandise is stocked according to company planograms and presentation standards, creating a clean, organized, and customer-ready sales floor.
- Coach, train, and develop associates on stocking procedures, equipment operation, safety practices, and company policies.
- Monitor team performance, provide feedback, and support employee development to improve productivity and engagement.
- Coordinate with store leadership to prioritize tasks, execute promotions, and support seasonal merchandising initiatives.
- Maintain compliance with OSHA guidelines, company safety policies, and loss prevention procedures.
- Operate and oversee the safe use of material handling equipment, including pallet jacks and forklifts .
- Analyze operational metrics to improve freight flow, inventory management, and overall store efficiency.
- Assist with scheduling, labor planning, and achieving operational goals while maintaining high standards of customer service.
- Collaborate with sales and management teams to ensure product availability and support a positive customer shopping experience.
Sales Manager
Harbor Freight Tools
Muskogee, OK
05.2024 - 12.2025
- Led and supervised the sales team to deliver exceptional customer service while achieving store sales and operational goals.
- Coached, trained, and developed associates on product knowledge, selling techniques, and customer engagement to improve individual and team performance.
- Monitored daily sales metrics, key performance indicators , and productivity to identify opportunities for growth and improve overall store performance.
- Assisted the Store Manager with scheduling, labor planning, and daily operational execution to maximize efficiency and customer satisfaction.
- Ensured merchandise was properly stocked, priced, signed, and displayed according to company merchandising standards and promotional initiatives.
- Managed front-end operations, including cashier performance, cash handling procedures, and customer transactions while maintaining accuracy and accountability.
- Resolved customer concerns professionally, creating positive shopping experiences and building long-term customer loyalty.
- Supported hiring, onboarding, training, and performance management of new and existing associates.
- Conducted daily floor walks to ensure store cleanliness, product availability, safety compliance, and operational excellence.
- Collaborated with the Logistics Manager to maintain inventory levels, replenish merchandise, and ensure high-demand products remained available for customers.
- Maintained compliance with company policies, loss prevention procedures, and OSHA safety standards.
- Opened and closed the store, managed daily operational priorities, and served as Manager on Duty when required.
- Motivated team members through coaching, recognition, and performance feedback to foster a positive, results-driven work environment.
- Assisted in executing seasonal promotions, sales events, and company initiatives while maintaining high standards of customer service and operational efficiency.
Logistics Supervisor
Harbor Freight Tools
Tulsa, OK
11.2022 - 05.2024
- Supervised the daily activities of the logistics team to ensure efficient freight processing, stock replenishment, and inventory management.
- Assigned and prioritized workloads to meet productivity goals and ensure timely completion of truck unloads and merchandising tasks.
- Led the receiving process by verifying incoming shipments, inspecting merchandise for accuracy and damage, and resolving discrepancies.
- Maintained inventory accuracy through cycle counts, stock audits, inventory adjustments, and adherence to company inventory control procedures.
- Ensured merchandise was stocked, organized, and replenished according to company planograms and presentation standards to support a customer-ready sales floor.
- Trained and coached associates on stocking procedures, inventory best practices, safety standards, and proper use of material handling equipment.
- Monitored team performance, provided ongoing feedback, and supported employee development to improve productivity and operational efficiency.
- Collaborated with store leadership to coordinate freight processing, promotional displays, seasonal transitions, and inventory priorities.
- Maintained a safe and organized backroom by enforcing OSHA guidelines, company safety policies, and loss prevention procedures.
- Assisted with scheduling, labor planning, and daily operational planning to ensure efficient staffing and workload distribution.
- Identified process improvements that increased efficiency, reduced stock discrepancies, and improved overall logistics performance.
- Supported opening and closing procedures and served as Manager on Duty when assigned, ensuring smooth store operations and adherence to company standards.
- Worked cross-functionally with sales leadership to ensure product availability, timely replenishment, and an exceptional customer shopping experience.
Assistant Center Store Manager
Reasros
Tulsa, OK
01.2021 - 11.2022
- Assisted the Center Store Manager in overseeing the daily operations of grocery, general merchandise, frozen, and dairy departments to ensure exceptional customer service and operational excellence.
- Supervised and coached department associates, providing ongoing training, performance feedback, and development to improve productivity and customer satisfaction.
- Coordinated daily staffing assignments, scheduling, and labor planning to meet business needs while maintaining labor budget goals.
- Ensured shelves were fully stocked, merchandise was properly rotated, and displays met company merchandising standards to maximize product availability and sales.
- Monitored inventory levels, ordered merchandise, and collaborated with vendors and distribution teams to maintain accurate stock levels and minimize out-of-stock conditions.
- Maintained compliance with food safety regulations, sanitation standards, OSHA requirements, and company policies to provide a safe shopping and working environment.
- Assisted with inventory management, cycle counts, and shrink reduction initiatives by identifying and resolving inventory discrepancies.
- Supported the execution of promotional events, seasonal resets, and new product launches to drive sales and enhance the customer experience.
- Resolved customer concerns promptly and professionally, fostering customer loyalty and maintaining Reasor's commitment to outstanding service.
- Opened and closed the store, performed cash and operational audits, and served as Manager on Duty to ensure efficient daily operations.
- Partnered with department managers to improve workflow, increase operational efficiency, and achieve sales, profitability, and customer service objectives.
- Analyzed sales reports and operational metrics to identify trends, improve inventory management, and support overall store performance.
- Promoted a positive, team-oriented work environment by recognizing employee achievements, encouraging collaboration, and maintaining high performance standards.
Team Lead /Team Leader /Shift Supervisor
Chic-Fil-A
Claremore, OK
04.2018 - 01.2021
- Led daily front-of-house and back-of-house operations, ensuring efficient service, food quality, and an exceptional guest experience.
- Supervised, coached, and motivated team members to achieve performance goals while fostering a positive and collaborative work environment.
- Trained new employees on customer service standards, food safety procedures, cash handling, and operational best practices.
- Coordinated daily shift assignments and delegated responsibilities to maintain productivity during peak business hours.
- Monitored food preparation and service to ensure compliance with Chick-fil-A quality standards, health regulations, and food safety guidelines.
- Assisted with inventory management by monitoring stock levels, receiving deliveries, rotating inventory, and minimizing food waste.
- Resolved guest concerns promptly and professionally, ensuring high levels of customer satisfaction and loyalty.
- Managed opening and closing procedures, including cash reconciliation, equipment inspections, and facility readiness.
- Maintained a clean, organized, and safe work environment by enforcing sanitation standards and workplace safety policies.
- Collaborated with restaurant leadership to execute operational initiatives, improve workflow, and enhance team performance.
- Monitored drive-thru and dining room operations to maximize speed of service while maintaining accuracy and hospitality standards.
- Recognized and encouraged team members through coaching and performance feedback, contributing to employee engagement and retention.
- Assisted management in achieving sales, labor, and operational goals through effective leadership and efficient shift execution.
Team Member
Chicken Express
Leander, TX
03.2017 - 03.2018
- Delivered friendly and efficient customer service by accurately taking orders, processing payments, and ensuring a positive dining experience.
- Prepared food according to company recipes, quality standards, and food safety guidelines while maintaining consistency and presentation.
- Operated cash registers and point-of-sale (POS) systems, handling cash, credit, and debit transactions accurately.
- Assisted with food preparation, cooking, packaging, and order assembly during high-volume meal periods.
- Maintained cleanliness and sanitation of the dining area, kitchen, food preparation stations, and work equipment in compliance with health and safety regulations.
- Restocked food, beverages, and supplies to ensure uninterrupted restaurant operations throughout each shift.
- Worked collaboratively with team members to maintain efficient service, reduce wait times, and meet customer expectations.
- Monitored food quality and freshness while following proper food handling, storage, and rotation procedures.
- Assisted with opening and closing duties, including cleaning, stocking, and preparing the restaurant for daily operations.
- Resolved customer questions and concerns professionally, helping maintain a welcoming and customer-focused environment.
- Followed company policies, safety procedures, and operational standards to support efficient restaurant operations.
- Adapted quickly to changing business demands by supporting multiple workstations, including front counter, drive-thru, and kitchen operations.
Education
High School Diploma -
Claremore Highschool
Claremore, OK05-2020
Skills
- Coaching and developing
- Inventory Management
- Conflict resolution
- Labor Planning
- Store operations
- Merchandising
- Relationship building
- Problem solving and decision making
Timeline
Logistics Manager
Harbor Freight Tools
12.2025 - Current
Sales Manager
Harbor Freight Tools
05.2024 - 12.2025
Logistics Supervisor
Harbor Freight Tools
11.2022 - 05.2024
Assistant Center Store Manager
Reasros
01.2021 - 11.2022
Team Lead /Team Leader /Shift Supervisor
Chic-Fil-A
04.2018 - 01.2021
Team Member
Chicken Express
03.2017 - 03.2018
High School Diploma -
Claremore Highschool