Jacob Cronin
Aurora,IL
Summary
Highly motivated recent college graduate with a strong Customer Service background and work experience in marketing, customer relations, and business management. Seeking a challenging position utilizing interpersonal skills and problem solving skills to contribute to the achievement of company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Crate and Barrel
04.2021 - 02.2024
- Trained fellow employees in utilizing diverse systems and honing effective communication skills with customers
- Consistently rated over 4.8 stars by customers
- Promoted to higher levels of service due to exemplary performance and positive customer feedback
- Played a key role in cross-departmental collaboration to swiftly address and resolve customer-related issues.
Intern
Exceptional Events By Shuki Moran
01.2023 - 05.2023
- Successfully marketed events using print, digital, and social media strategies
- Secured facility spaces with favorable contract negotiations with hotels and various spaces
- Developed designs and content for marketing and executing diverse events.
Intern
Eli Lunzer Productions
10.2022 - 12.2022
- Initiated partnerships with notable brands fostering collaborative relationships
- Innovatively organized and presented information about potential clients through meticulous design and structuring in Excel Spreadsheets and PDFs.
Picking Specialist
Amazon
01.2020 - 04.2021
- Consistently achieved and surpassed assigned deadlines, highlighting my exceptional time-management skills and commitment
- Acquired valuable leadership, organizational, and time management skills through active engagement and continuous learning.
Education
BA Science - Sports Management
University of Florida
AS General Studies -
College of DuPage
Skills
- RStudio
- Leadership
- Strong Communication
- Project Management
Microsoft Office Suite
- Problem Resolution
- De-escalation skills
- Account management
- Client Relations
References
Available Upon Request
Timeline
Intern
Exceptional Events By Shuki Moran
01.2023 - 05.2023
Intern
Eli Lunzer Productions
10.2022 - 12.2022
Customer Service Agent
Crate and Barrel
04.2021 - 02.2024
Picking Specialist
Amazon
01.2020 - 04.2021
BA Science - Sports Management
University of Florida
AS General Studies -
College of DuPage