Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Cross

Avondale,AZ

Summary

Detail-oriented professional with extensive experience in order fulfillment and facilities maintenance. Known for strong communication skills and decision-making ability, contributing to enhanced productivity and streamlined operations in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Order Fulfillment Associate

The Home Depot Inc
Avondale, AZ
01.2023 - 04.2026
  • Processed customer orders efficiently, ensuring timely fulfillment and accuracy in order picking.
  • Operated warehouse equipment, including forklifts and pallet jacks, to manage inventory effectively.
  • Collaborated with team members to streamline order processing workflows and enhance productivity.
  • Maintained accurate inventory records using proprietary software systems for real-time data tracking.
  • Trained new associates on best practices for order fulfillment procedures and safety protocols.
  • Provided exceptional customer service by resolving inquiries related to order status and delivery issues.

Online Grocery Pickup Associate

Walmart
Glendale, AZ
07.2019 - 08.2020
  • Managed online grocery order fulfillment processes to ensure timely and accurate deliveries.
  • Trained and mentored new associates on best practices for order picking and customer service.
  • Collaborated with team members to enhance efficiency in grocery pickup operations and improve customer satisfaction.
  • Implemented quality control measures to verify order accuracy before customer pickup, minimizing discrepancies.
  • Built relationships with customers and community to promote long term business growth.

Facilities Maintenance Supervisor

Phoenix Conservatory Of Music
Phoenix, AZ
07.2017 - 06.2019
  • Supervised daily maintenance operations to ensure optimal facility functionality and safety standards.
  • Developed and implemented preventive maintenance schedules for equipment and systems.
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.

Education

Associate of Arts - Music

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

High School Diploma -

Copper Canyon High School
Glendale, AZ
05-2017

Skills

  • Shipping procedures
  • Packing expertise
  • Warehouse operations
  • Stock control
  • Time management
  • Forklift operation
  • Team collaboration
  • Record keeping
  • Decision-making
  • Attention to detail
  • Dependable and reliable
  • Excellent communication

Timeline

Order Fulfillment Associate

The Home Depot Inc
01.2023 - 04.2026

Online Grocery Pickup Associate

Walmart
07.2019 - 08.2020

Facilities Maintenance Supervisor

Phoenix Conservatory Of Music
07.2017 - 06.2019

Associate of Arts - Music

Maricopa Community Colleges, Glendale Community College

High School Diploma -

Copper Canyon High School