Accomplished manager known for driving operational improvements and maintaining budgetary discipline. Committed to fostering a high-performing team environment while ensuring top-quality customer experiences and effective inventory management.
Overview
7
7
years of professional experience
Work History
Manager
Blaze Pizza
Martinsburg
02.2025 - Current
Supervised daily operations and staff performance to ensure seamless service in fast-paced environment.
Trained new team members on pizza preparation and customer service standards to uphold quality and consistency.
Managed inventory levels and ensured freshness of ingredients for quality products.
Resolved customer complaints promptly to improve customer satisfaction and retention.
Assistant General Manager
Five Guys
Phoenix
07.2020 - 12.2024
Supported management of daily operations and staff schedules to ensure smooth functioning.
Developed and coordinated training programs for new team members to enhance onboarding experience.
Implemented operational improvements to streamline workflows.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Wait Staff Member
Bavarian Inn
Shepherdstown
01.2019 - 03.2020
Facilitated menu presentations and detailed daily specials to enhance guest dining experience.
Coordinated with kitchen staff to guarantee prompt food delivery, ensuring guest satisfaction.
Accurately processed guest payments, contributing to smooth and efficient meal conclusion.