Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elisheba Kristienne Opena-Daily

San Antonio,TX

Summary

Motivated and reliable professional offering Bachelor's in Criminal Justice and Intelligence, Security Studies, and Analysis. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Intelligence Analyst

Everbridge
08.2022 - Current
  • Identified and evaluated critical information from open-source intelligence sources in order to report on events that could affect business operations and personnel.
  • Gathered and disseminated raw intelligence for real-time analysis and decision-making.
  • Maintained up-to-date knowledge of current events by utilizing news sites, blogs, forums. for OSINT purposes.
  • Evaluated raw information for relevance and accuracy before incorporating it into assessments or reports.

Medical Transport and Care Coordinator

One Call Medical
07.2021 - 07.2022
  • Coordinated non-emergency medical transport for both Medicaid and Medicare patients via the phone and email.
  • Ensured work was compliant in accordance with HIPAA laws.
  • Used tools and resources to troubleshoot patient/customer issues and concerns.
  • Intaking patient as well as appointment information to arrange medical transport.
  • Answered high volume of incoming calls to assist patients.

911 Dispatcher

San Angelo Public Safety Communications
10.2018 - 05.2021
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Trained and evaluated incoming trainees and implemented new training material to be used for future trainees.
  • Entered and cleared missing people, articles, vehicles, and other properties into the national database.

Education

Bachelor of Arts - Interdisciplinary Studies

Angelo State University
San Angelo, TX
05.2022

Associate of Science - Criminal Justice

San Antonio College
San Antonio, TX

Skills

  • Previously TCIC/NCIC and TCOLE Certified
  • iDispatcher and Hexagon
  • Ability to type more than 70wpm
  • Deadline and results-oriented

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual
Spanish
Limited

Timeline

Intelligence Analyst

Everbridge
08.2022 - Current

Medical Transport and Care Coordinator

One Call Medical
07.2021 - 07.2022

911 Dispatcher

San Angelo Public Safety Communications
10.2018 - 05.2021

Bachelor of Arts - Interdisciplinary Studies

Angelo State University

Associate of Science - Criminal Justice

San Antonio College

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Elisheba Kristienne Opena-Daily