Jacob Daniels
Indianapolis,IN
Summary
Dynamic professional with a strong background in telecommunications and customer service, notably at Sweeney Communications. Proven expertise in fiber optic splicing and team leadership, enhancing project efficiency and client satisfaction. Recognized for implementing effective training programs and maintaining high safety standards, ensuring optimal performance and reliability in all tasks.
Experienced with maintaining high standards of kitchen cleanliness and hygiene. Utilizes efficient dishwashing techniques to support kitchen operations. Knowledge of health and safety regulations, ensuring compliance and clean environment.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Dishwasher / Busboy
Perkins Family Restaurant
Noblesville, IN
09.2014 - 10.2015
- Collaborated with kitchen staff to ensure timely availability of clean dishes for service during peak hours.
- Maintained cleanliness of kitchen areas by regularly organizing and removing waste materials.
- Implemented improvements in washing processes that reduced turnaround time for dish cleaning.
Dishwasher
Tucanos Brazillian Grill
Noblesville, IN
10.2015 - 07.2016
- Operated dishwashing machinery to ensure cleanliness and sanitation standards were met consistently.
- Collaborated with kitchen staff to maintain efficient workflow during peak service times.
- Implemented best practices for waste management, reducing disposal costs through recycling efforts.
- Trained new team members on operational procedures and equipment safety protocols.
Sales Lead / Cashier
Shoe Carnival
Noblesville, IN
09.2016 - 06.2017
- Fostered relationships with key clients, resulting in increased loyalty and repeat business opportunities.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Cable Technician
Sweeney Communications
Indianapolis, IN
10.2017 - 2022
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
Lead Cable Technician
Sweeney Communications
Indianapolis, IN
2022 - Current
- Implemented preventative maintenance programs that extended the life span of installed cables systems within client facilities.
- Maintained strong relationships with clients through regular communication and prompt resolution of concerns.
- Developed customized solutions for complex cabling projects that met unique client needs while adhering to industry regulations.
- Consistently achieved high levels of customer satisfaction through open communication channels throughout the entire project timeline.
- Managed a team of cable technicians to ensure high-quality work and adherence to safety standards.
- Increased productivity with efficient scheduling and allocation of tasks for the team members.
- Ensured accurate documentation of job progress, including materials used, hours worked, and any changes in project scope.
Education
No Degree -
Ivy Tech Community College of Indiana
Muncie, INHigh School Diploma -
Hamilton Southeastern
Fishers, INSkills
- Fiber optic splicing and cable termination
- Network troubleshooting and system repairs
- Training and mentoring
- Telecommunications and electrical wiring
- Equipment installation and vendor coordination
- Signal testing and system configuration
- Customer service and support
- Hand tool proficiency
- OSHA compliance
- Coaxial cable termination
- Patient care systems installation
- Apparel sales
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Cash register operation
- Store opening and closing
- Cashier training
- Product restocking
- Heavy lifting
- Coaching and mentoring
- Transaction management
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Punctuality
Timeline
Cable Technician
Sweeney Communications
10.2017 - 2022
Sales Lead / Cashier
Shoe Carnival
09.2016 - 06.2017
Dishwasher
Tucanos Brazillian Grill
10.2015 - 07.2016
Dishwasher / Busboy
Perkins Family Restaurant
09.2014 - 10.2015
Lead Cable Technician
Sweeney Communications
2022 - Current
No Degree -
Ivy Tech Community College of Indiana
High School Diploma -
Hamilton Southeastern