Jacob Davis

Work History

IT Technician

Gulf Distributing Company Of Mobile LLC.

02.2017 - Current

Performed maintenance tasks on PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Analyzed software, network, and hardware issues to identify troubleshooting methods needed for quick remediation.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and camera systems.
Performed network technology training to new IT Dept team members and end-users, enhancing knowledgebase and team productivity.
Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
Linked computers to network and peripheral equipment.
Managed mobile device fleets, tracking deployments, faults and acceptance of units to prevent property loss.
Imaged and prepared new computers for integration into company networks and systems.
Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Executed technology implementation projects, minimizing downtimes and business disruptions.
Managed data transfers between systems and [Type] storage mediums.
Maintained accurate records of [Timeframe] communications, remedial actions and installation activities.

IT Technician

B@kerbytes LLC

01.2009 - 02.2017

Performed maintenance tasks on PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Linked computers to network and peripheral equipment.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
Processed over 40 support requests weekly for technical assistance on wide range of issues related to software and hardware.
Managed data transfers between systems and [Type] storage mediums.
Maintained accurate records of [Timeframe] communications, remedial actions and installation activities.
Executed technology implementation projects, minimizing downtimes and business disruptions.

Summary

Overview

Work History

IT Technician

IT Technician

Education

No Degree - Business Administration And Management

Skills

Timeline

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