Jacob Deisering
Norman,OK
Summary
Motivated MIS graduate with 4 years of experience in team management, team development, and customer service. Exhibits great knowledge of successfully developing and managing a large team in a fast pace environment. Dedicated and results-oriented with a passion for leveraging data to drive strategic decision-making. Proficient in collecting, analyzing, and interpreting complex datasets to uncover actionable insights.
Overview
6
6
years of professional experience
Work History
NCS Specialist
Paycom
Oklahoma City, Oklahoma
09.2024 - Current
- Managed the end-to-end onboarding process for new clients, ensuring seamless and efficient implementation of Paycom’s software solutions.
- Collaborated with clients to gather requirements, customize payroll, HR, and time management systems to align with their unique business needs.
- Utilized quantitative data to monitor client setup progress, identify trends, and provide actionable insights to streamline implementation processes, and ensure the system is accurate for each client.s.
- Trained clients and their teams on system functionalities, optimizing the adoption of Paycom's software, and ensuring a smooth transition.
- Provided troubleshooting support and resolved technical issues during the setup process, ensuring minimal disruption to client operations.
- Acted as the primary point of contact for clients during the setup phase, offering personalized support and building strong, long-term relationships.
- Worked cross-functionally with sales, technical support, and customer service teams to ensure timely and successful system integrations.
- Maintained detailed records of setup progress, ensuring all documentation was up to date and provided actionable feedback to the development team to improve future client setups.
Digital Team Lead
Walmart
Norman, OK
02.2021 - 09.2024
- Managed 80+ associates assigning daily tasks to optimize productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team associates to increase customer satisfaction.
- Provided consistent feedback in order to develop associates.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time, and to a high standard.
- Maintained continued improvement of store metrics, increasing sales by 17% in 2022.
- Analyzed quantitative data to assess associate performance and identify opportunities for process improvements, providing data-driven recommendations to enhance departmental efficiency.
Digital Personal Shopper
Walmart
Norman, OK
08.2018 - 02.2021
- Picked and dispensed customer orders ensuring excellent customer experience.
- Developed ecommerce knowledge.
- Lead dispense teams to ensure efficient operations.
- Helped in various store areas doing tasks such as stocking, zoning, and assisting customers.
Education
BBA - Management Information Systems
University of Oklahoma
Norman, OK05.2024
Associate of Science - Business 3.80 GPA
Oklahoma City Community College
Oklahoma City, OK 05.2022
Skills
- SQL
- Coaching and Mentoring
- MS Office
- Work Planning and Prioritization
- Performance monitoring
- C#
- Verbal and Written Communication
Timeline
NCS Specialist
Paycom
09.2024 - Current
Digital Team Lead
Walmart
02.2021 - 09.2024
Digital Personal Shopper
Walmart
08.2018 - 02.2021
BBA - Management Information Systems
University of Oklahoma
Associate of Science - Business 3.80 GPA
Oklahoma City Community College