Jacob Dent
Austin
Summary
Dynamic hospitality professional with a proven track record at Seaplace Association, excelling in customer service and teamwork. Skilled in pool maintenance and grounds upkeep, I enhance guest experiences through effective communication and problem-solving. Committed to reliability and multitasking, I consistently improve operational efficiency and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Resort Associate
Seaplace Association
06.2025 - 10.2025
- Provided information on resort amenities, enhancing guest experience and satisfaction..
- Collaborated with team members to resolve guest inquiries promptly and efficiently.
- Assisted in the upkeep and maintenance of the resort grounds and recreational facilities.
- Interacted with resort staff and other departments when necessary.
Pool Technician
Pinch A Penny Pool Patio Spa
09.2023 - 05.2025
- Conducted routine pool maintenance, ensuring optimal chemical balance and water clarity.
- Diagnosed and repaired pool equipment, enhancing functionality and extending lifespan.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated specialized tools for cleaning pools, improving efficiency in maintenance tasks.
- assisted in store front with pool and supply sales.
Guest Services
Walden Inn
03.2021 - 04.2023
- Maintained guest suites prior to arrival to ensure all guest requests were met.
- Valeted guests vehicles and assisted with luggage and check in.
- Transported guest to areas of spa and local venues.
- assisted with set up and hosting of events such as weddings and business conferences.
- Collaborated with other department managers to identify areas for improvement in overall ship operations and guest services.
Education
High School Diploma -
Twinsburg High School
Twinsburg, OHSkills
- Team player
- Customer service
- Grounds maintenance
- Hospitality associate
- reliability and punctuality
- multitasking proficiency
- pool maintenance
Timeline
Resort Associate
Seaplace Association
06.2025 - 10.2025
Pool Technician
Pinch A Penny Pool Patio Spa
09.2023 - 05.2025
Guest Services
Walden Inn
03.2021 - 04.2023
High School Diploma -
Twinsburg High School