Jacob Dillen
Niagara Falls,NY
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent technical abilities with software and hardware applications, using excellent time management skills.
Overview
7
7
years of professional experience
Work History
Technical Sales Expert
T-Mobile
Niagara Falls, New York
12.2024 - Current
- Identify customer needs, and recommend appropriate technology products or solutions.
- Present and demonstrate hardware, software, and digital tools in a clear, value-driven manner.
- Assist customers with the installation, configuration, and initial setup of technology solutions.
- Prepare quotes, proposals, and close sales while meeting revenue targets.
- Build long-term customer relationships, and identify upselling or cross-selling opportunities.
Technical Support Representative
Spectrum
Buffalo, NY
09.2023 - 12.2024
- Provided technical troubleshooting for customer inquiries related to software and hardware issues.
- Upsold relevant products in relation to the service while educating customers on the benefits, to provide a better customer experience for future related matters.
- Provide training and guidance to ensure customers can confidently use their technology.
- Resolved escalated customer service issues in a timely manner.
- Handled both billing and product inquiries to satisfy customer needs.
- Assisted customers with the installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
Resident Services Coordinator
WinnCompanies
Fort Drum, NY
05.2022 - 08.2023
- Provided direct support to residents with medical, housing, and social service needs.
- Incentivized residents to choose our company for their housing needs.
- Conducted home visits to assess resident's living conditions and identify potential service opportunities.
- Generated lease agreements for incoming residents, while facilitating a smooth transition into their new homes.
- Facilitated activities and events to create a safe, positive, and inclusive environment.
- Maintained detailed records of all contacts with residents.
Painter
WinnCompanies
Fort Drum, NY
02.2022 - 05.2022
- Repaired drywall and plaster prior to painting.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Evaluated completed work for quality and adherence to standards.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
Stock Associate
Wegmans
Niagara Falls, NY
05.2021 - 11.2021
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on the sales floor for timely stocking.
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, and benefits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
Laborer
Fox Tire
Buffalo, NY
01.2020 - 01.2021
- Loaded and unloaded materials and equipment onto and off sites.
- Worked with team members to ensure efficient workflow throughout the day, according to schedule.
- Moved and cleared debris from work sites.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Seasonal Associate
Boston Market
Buffalo, NY
11.2018 - 12.2018
- Prioritized tasks to meet tight deadlines during the holiday period.
- Maintained relationships with customers to maximize sales opportunities.
- Answered and managed incoming and outgoing calls, while recording accurate records for distribution to the team.
- Collaborated with team members to maximize productivity and efficiency.
Education
High School Diploma -
Kenmore West Senior High School
Buffalo, NY06-2020
Skills
- Technical troubleshooting
- Technology product sales and knowledge
- Hardware and software installation
- Customer service and needs assessment
- Inventory control
- Customer retention
- Teamwork and collaboration
- Conflict de-escalation
- AgentOS, CSG, Tapestry, and Yardi Software
- Quality assurance
Timeline
Technical Sales Expert
T-Mobile
12.2024 - Current
Technical Support Representative
Spectrum
09.2023 - 12.2024
Resident Services Coordinator
WinnCompanies
05.2022 - 08.2023
Painter
WinnCompanies
02.2022 - 05.2022
Stock Associate
Wegmans
05.2021 - 11.2021
Laborer
Fox Tire
01.2020 - 01.2021
Seasonal Associate
Boston Market
11.2018 - 12.2018
High School Diploma -
Kenmore West Senior High School