Summary
Work History
Education
Skills
Timeline
Generic

Katherine Dobson

Portage ,In

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Shift Manager

Marathon Gas Station
Portage Indiana
12 2021 - 10 2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Upheld the cleaning and maintenance of the building.
  • Operated a cash resgister and order product.

Shift Manager

Burger King
Portage IN
01 2020 - 12 2021
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
  • Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
  • Oversaw maintenance and repairs, keeping restaurant in top operational condition.
  • Made schedule's, as well as entry for truck delivery's.

Education

G.E.D - Basic

Morian Valley
Blue Island, IL
08.2011

Skills

  • Training and mentoring
  • Accurate money handling
  • Inventory controls
  • Cost reduction strategies
  • Cost reduction and containment
  • Budgeting and forecasting
  • Management information systems
  • Purchasing and procurement

Timeline

Shift Manager

Marathon Gas Station
12 2021 - 10 2024

Shift Manager

Burger King
01 2020 - 12 2021

G.E.D - Basic

Morian Valley