Jacob Dowell

Overnight Shift Supervisor

Trulieve

01.2021 - 08.2023

Boosted employee morale through recognition programs acknowledging outstanding performance while encouraging continuous improvement.
Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
Streamlined communication lines between cross-functional teams working different shifts, building stronger collaboration between workers across various schedules.
Ensured timely completion of daily tasks by setting clear expectations and holding team members accountable for their responsibilities.
Oversaw compliance with local, state, and federal regulations, ensuring all employees adhered to proper protocols during overnight operations.
Championed a culture of continuous learning by providing on-the-job training for staff members to improve their skills and advance in their careers.
Increased customer satisfaction by addressing complaints promptly and implementing solutions to prevent future occurrences.
Collaborated with daytime supervisors to address ongoing issues and implement necessary changes for continuous improvement.
Managed resources effectively by overseeing budgeting, equipment maintenance, and supply ordering processes during the overnight shift operations period.
Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
Maximized productivity with efficient scheduling of staff breaks and task rotation during the overnight shift.
Maintained strict adherence to safety protocols, minimizing accidents and creating a secure workspace for all employees.
Implemented new strategies for inventory management, resulting in reduced waste and improved product availability.
Evaluated operational processes regularly, making data-driven decisions to optimize workflow during the overnight hours.
Completed cash and credit card transactions accurately using POS software.