Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jacob Dowell

Spring Hill,FL

Summary

Accomplished Overnight Shift Supervisor at Trulieve, adept in fostering workplace safety and enhancing customer satisfaction. Leveraged coaching and inventory management skills to streamline operations and improve product availability. Proven track record in motivating teams for continuous improvement, leading to increased efficiency and a secure, productive environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Overnight Shift Supervisor

Trulieve
01.2021 - 08.2023
  • Boosted employee morale through recognition programs acknowledging outstanding performance while encouraging continuous improvement.
  • Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
  • Streamlined communication lines between cross-functional teams working different shifts, building stronger collaboration between workers across various schedules.
  • Ensured timely completion of daily tasks by setting clear expectations and holding team members accountable for their responsibilities.
  • Oversaw compliance with local, state, and federal regulations, ensuring all employees adhered to proper protocols during overnight operations.
  • Championed a culture of continuous learning by providing on-the-job training for staff members to improve their skills and advance in their careers.
  • Increased customer satisfaction by addressing complaints promptly and implementing solutions to prevent future occurrences.
  • Collaborated with daytime supervisors to address ongoing issues and implement necessary changes for continuous improvement.
  • Managed resources effectively by overseeing budgeting, equipment maintenance, and supply ordering processes during the overnight shift operations period.
  • Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
  • Maximized productivity with efficient scheduling of staff breaks and task rotation during the overnight shift.
  • Maintained strict adherence to safety protocols, minimizing accidents and creating a secure workspace for all employees.
  • Implemented new strategies for inventory management, resulting in reduced waste and improved product availability.
  • Evaluated operational processes regularly, making data-driven decisions to optimize workflow during the overnight hours.
  • Completed cash and credit card transactions accurately using POS software.

Manager

Yellow Lemon Smoke And Vape Shop
07.2014 - 11.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma -

Hudson High School , Hudson Florida
Hudson Florida
01.2012

Skills

  • Workplace Safety
  • Coaching and Mentoring
  • Incident Reporting
  • Cash Handling
  • Sales and Upselling
  • Inventory Management
  • Customer Service
  • Reliability

Hobbies

 When I have free time, I enjoy playing video games and playing the guitar. 

Timeline

Overnight Shift Supervisor

Trulieve
01.2021 - 08.2023

Manager

Yellow Lemon Smoke And Vape Shop
07.2014 - 11.2020

High School Diploma -

Hudson High School , Hudson Florida
Jacob Dowell