Jacob Engle
Lansing,MI
Summary
Friendly Senior Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Meijer
08.2012 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Reviewed and verified customer information and insurance provider information.
- Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
Retail Employee
Goodwill Industries Of Central Michigan
08.2010 - 12.2012
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Participated in staff training programs to enhance product knowledge and improve customer service skills.
- Provided personalized recommendations based on customer preferences, leading to increased repeat business.
Education
Associate of Arts - General Studies
Lansing Community College
Lansing, MI01-2020
Skills
- Problem-solving skills
- Maintaining records
- HIPAA Compliance
- Team Collaboration
- Advanced math skills
- Regulatory Compliance
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Senior Certified Pharmacy Technician
Meijer
08.2012 - Current
Retail Employee
Goodwill Industries Of Central Michigan
08.2010 - 12.2012
Associate of Arts - General Studies
Lansing Community College