Jacob Englund
Phoenix,AZ
Summary
Driven and reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. The store I am currently employed at has seen an increase of 35% in sales in the first Quarter and an increase of 45% of returning customers/accounts that continue to come back. Have helped the store to be on pace to his 'President's' numbers. Involving other coworkers thoughts and feelings to ensure they get the help from mr if need be.
Overview
5
5
years of professional experience
Work History
Sales Associate Specialist
Sherwin Williams
Phoenix, AZ
08.2021 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Kitchen Expeditor
Over Easy
Phoenix, AZ
08.2019 - 06.2021
- Provided support to culinary team during peak hours, expediting orders efficiently and accurately.
- Enhanced kitchen efficiency by streamlining communication between cooks and servers.
- Increased overall guest experience by addressing any concerns or complaints promptly and professionally.
- Maintained high food quality standards with frequent checks on prepared dishes before serving.
- Reduced order errors by maintaining clear, organized tickets for the cooking staff.
- Managed cooks to serve food in a correct fashion to be presented in a appetizing maner
Education
Associate of Applied Science - Marketing And Sales
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2024
Skills
- Effective negotiation
- Money Handling
- Customer Service
- Phone Etiquette
- Teamwork and Collaboration
- Relationship Building
- Teamwork
- Customer Engagement
Timeline
Sales Associate Specialist
Sherwin Williams
08.2021 - Current
Kitchen Expeditor
Over Easy
08.2019 - 06.2021
Associate of Applied Science - Marketing And Sales
Maricopa Community Colleges - Paradise Valley Community College