Jacob Estes
Conroe,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Training Manager
Take 5 Oil Change
01.2019 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Managed inventory control, cash control and store opening and closing procedures
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Education
High School Diploma -
Klein High School
Klein, TX05.2019
Skills
- Verbal and Written Communication
- Customer Service Management
- Focus and Follow-Through
- Human Resources Oversight
- Training Management
- Decision Making
- Staff Scheduling
- Sales Promotion
- Sales Tracking
- Mathematical Calculation and Goal Setting
- Reasoning
- Business Leadership
- Administrative Management
- Employee Motivation
- Customer Service
- Employee Management
- Coaching and Mentoring
- New Employee Training
- Adaptive Learning
Timeline
Training Manager
Take 5 Oil Change
01.2019 - Current
High School Diploma -
Klein High School
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