Jacob Faulk
Raleigh,NC
Summary
Versatile and results-driven professional with a robust background at QuestBlue, excelling in technical support and system administration. Demonstrated expertise in VPN configuration and exceptional customer service, significantly enhancing user experience. Proven track record in troubleshooting, fostering team efficiency, and maintaining high safety standards. Skilled in empowering teams and clients through comprehensive technical solutions and support.
Overview
5
5
years of professional experience
Work History
Technical Support Assistant
QuestBlue
Raleigh, NC
06.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
- Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
- Assisted in creating user-friendly tutorials and online resources, empowering customers to solve minor issues independently.
Apprentice Electrician
JRD Electric
Raleigh, NC
06.2022 - 06.2024
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
CDL A OTR Driver
Swift Transportation
Greer, SC
06.2022 - 06.2023
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
Technician
Gilbarco
Greensboro, NC
06.2019 - 06.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Highschool
GTCC
Greensboro, NC12.2015
Skills
- Remote Support
- Ticket management
- VPN Configuration
- Software Installation
- Telecommunications
- Mobile Device Support
- System Administration
- Customer Service
- Technical issues analysis
- Technical documents comprehension
Timeline
Technical Support Assistant
QuestBlue
06.2024 - Current
Apprentice Electrician
JRD Electric
06.2022 - 06.2024
CDL A OTR Driver
Swift Transportation
06.2022 - 06.2023
Technician
Gilbarco
06.2019 - 06.2021
Highschool
GTCC