Jacob Feld
Honolulu,HI
Summary
Dynamic fitness professional with a proven track record at Equinox Fitness Clubs, excelling in employee training and customer service excellence. Achieved top Net Promoter Scores while fostering community engagement and driving membership retention. Skilled in Microsoft Excel and conflict resolution, I am dedicated to promoting a positive and motivating environment for all.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PE Teacher
Thomas Jefferson Elementary
Honolulu, Hawaii
08.2023 - Current
- Developed engaging physical education curricula for diverse student needs.
- Implemented safety protocols during all physical activities and sports events.
- Facilitated teamwork and sportsmanship through structured group activities, enhancing student cooperation and respect.
- Collaborated with teachers to integrate health education into the curriculum.
- Created lesson plans that incorporated health topics such as nutrition and injury prevention into physical activity lessons.
- Promoted lifelong fitness habits through community outreach programs, encouraging healthy lifestyles among participants.
- Organized and supervised team-building activities, fostering collaboration and improving student relationships.
- Provided praise and constructive criticism to promote positive behavior.
Coach
Orangetheory Fitness
Honolulu, Hawaii
06.2022 - Current
- Led group fitness classes, ensuring safety and engagement for all participants.
- Educated members on exercise techniques and equipment usage, improving their confidence and safety during sessions.
- Fostered a motivating atmosphere that encouraged member participation, contributing to higher retention rates.
- Trained and mentored new coaches, promoting best practices within the team environment.
- Collaborated with management to design and implement promotional events, increasing community engagement and member attendance.
- Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
Shop Manager
Tonal
Honolulu, Hawaii
05.2022 - 10.2022
- Managed daily operations and staff scheduling for efficient shop functionality.
- Developed and implemented procedures for the efficient operation of the shop.
- Implemented sales strategies that increased product visibility and engagement during promotions.
- Guided team to achieve production goals, enhancing overall shop performance.
- Led team meetings to identify performance trends and develop actionable strategies for operational improvements.
- Trained new employees on store policies and customer service standards.
- Evaluated staff performance and delivered constructive feedback.
- Enforced company policies regarding employee conduct, attendance, dress code.
Retail Sales Supervisor
Tonal
Honolulu, Hawaii
11.2021 - 04.2022
- Enhanced sales through strategic optimization of in-store promotional strategies.
- Supervised daily operations and ensured team adherence to company policies.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Guided customers in selecting products that aligned with their needs and complied with company policy on pricing, promotions, returns, and exchanges.
- Developed and maintained customer relationships by providing excellent customer service.
- Ensured cleanliness across the store by dusting shelves, vacuuming carpets, and organizing merchandise displays to enhance customer experience.
Assistant General Manager
Equinox Fitness Clubs
New York, NY
11.2018 - 03.2020
- Recruited, hired, and trained over 50 employees while opening the first stand alone E by Equinox in the USA
- Achieved and maintained top Front Desk Friendliness Net Promoter Score for all clubs 2019
- Led all ancillary departmental managers to hit over 100% of their sales and revenue goals 2019
- Developed employee training manuals tailored for luxury clientele to enhance service quality
- Established inventory log and utilized employee feedback to reduce monthly inventory costs by $5,000
- Acted as General Manager from March to May 2019, demonstrating commitment to operational excellence
Member Support Manager
Equinox Fitness Clubs
New York, NY
12.2017 - 11.2018
- Developed new club culture through servant leadership, winning Equinox Club of the Year Award
- Reduced club attrition rate while increasing membership referrals through tailored client services
- Demonstrated brand expertise by training three Assistant General Managers and incoming Front Desk Manager on Front Desk and Membership procedures
- Showed versatility hitting 110% of sales goal assigned August of 2018
Front Desk Manager
Equinox Fitness Clubs
New York, NY
12.2015 - 12.2017
- Increased Front Desk Friendliness Net Promoter Score by 4% amidst company merger and multi-million dollar renovation
- Capitalized on strong client relationships and sales techniques to drive $15,000 in club revenue in March 2017 Sales Contest
- Developed innovative Front Desk employee incentives that generated new Personal Training and Pilates clients
- Mentored and developed two Front Desk Associates for promotion to Front Desk Managers
- Reduced Departmental Budget Costs by 3% YOY by studying club utilization records and implementing new shift schedules
Education
Bachelor of Business Administration -
University of Massachusetts Amherst
Amherst, MA05-2015
Skills
- Physical education
- Employee training
- Team building
- Conflict resolution
- Community engagement
- Customer service excellence
- Membership retention
- Microsoft Excel/Word/PowerPoint/Outlook
- Salesforce
- Medallia
Certification
- Equinox AGM Training- 2019
- Equinox Mutual Respect Training- 2019
- Equinox Sales Training- 2020
- Certified Personal Trainer
- Certified Nutrition Coach
- Certified Corrective Exercise Specialist
References
- Scott Freimauer, 6463384338, Senior Director, Global Corporate Sales- Equinox
- Allison Niemi, 6466610771, Executive Director of Equinox Sports Club New York
Timeline
PE Teacher
Thomas Jefferson Elementary
08.2023 - Current
Coach
Orangetheory Fitness
06.2022 - Current
Shop Manager
Tonal
05.2022 - 10.2022
Retail Sales Supervisor
Tonal
11.2021 - 04.2022
Assistant General Manager
Equinox Fitness Clubs
11.2018 - 03.2020
Member Support Manager
Equinox Fitness Clubs
12.2017 - 11.2018
Front Desk Manager
Equinox Fitness Clubs
12.2015 - 12.2017
Bachelor of Business Administration -
University of Massachusetts Amherst