Jacob Ferland
Ravenswood
Summary
Dedicated phlebotomist skilled in venipuncture and patient communication. Committed to reducing patient anxiety and ensuring compliance with HIPAA standards. Over 120+ successful sticks with varying venipuncture methods and over 40 hours of clinical experience.
Overview
3
3
years of professional experience
Work History
Phlebotomist Technician
Jackson General
01.2026 - 03.2026
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Provided exceptional patient support, addressing concerns and maintaining a calm environment during sample collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
Cashier
Wittens Farm Market
06.2023 - 09.2024
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Collaborated with team members to manage inventory levels and stock shelves.
- Handled cash and credit payments while ensuring adherence to cash handling procedures.
- Resolved customer complaints promptly, contributing to a positive store environment.
- Trained new cashiers on register operations and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
NHA Certified - Phlebotomy Technician
West Virginia University Parkersburg
Parkersburg, WV03-2026
No Degree - General Studies
West Virginia State University
Ripley, WV05-2024
High School Diploma -
Ripley High School
Ripley, WV05-2023
Skills
- Venipuncture
- Data entry
- Order of draw
- Proper tourniquet use
- Venipuncture technique
- HIPAA
- Capillary puncture
- Needle disposal
- Patient confidentiality
- Sample and specimen collection
- Infection control
- Specimen labeling procedures
- Patient identification
- Sanitation and sterilization
- Blood collection
- Patient comfort
- Patient care
- Therapeutic phlebotomy
- Specimen handling
- Venipuncture expertise
Timeline
Phlebotomist Technician
Jackson General
01.2026 - 03.2026
Cashier
Wittens Farm Market
06.2023 - 09.2024
NHA Certified - Phlebotomy Technician
West Virginia University Parkersburg
No Degree - General Studies
West Virginia State University
High School Diploma -
Ripley High School