Jacob Ferrell
Austin
Summary
Dedicated and hardworking professional with experience in the restaurant industry, including roles as a busser and front-of-line worker at Chick-fil-A. Known for quickly mastering new tasks and adapting seamlessly to dynamic environments. Possesses a strong work ethic, consistently demonstrating reliability, a positive attitude, and a commitment to excellence. A skilled communicator, able to foster strong relationships with both customers and team members. Upholds integrity and professionalism in all aspects of work, focused on delivering exceptional service and contributing to the success of the team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Busser
Buenos Aires Cafe Galleria
08.2022 - 08.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Front of House Staff Member
Chick-fil-A
08.2021 - 08.2022
- Delivered exceptional customer service by greeting guests with a friendly demeanor, taking accurate orders, and ensuring satisfaction.
- Operated drive-thru stations efficiently, including taking orders, handling payments, and ensuring timely delivery of accurate orders.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Managed POS systems to process orders, payments, and refunds with speed and accuracy.
Education
BBA - Finance
University of Mississippi
University, MS05-2027
Skills
- Excellent communication and interpersonal skills
- Positive attitude and adaptability in group settings
- Strong multitasking abilities
- Professionalism and strong work ethic
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Certification
- OSHA Certified
- CPR Certified
Timeline
Restaurant Busser
Buenos Aires Cafe Galleria
08.2022 - 08.2023
Front of House Staff Member
Chick-fil-A
08.2021 - 08.2022
- OSHA Certified
- CPR Certified
BBA - Finance
University of Mississippi
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