Jacob Field
Nashville,TN
Summary
Diligent College Student focused on Social Work and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Outside Lawn & Garden Customer Service Associate
Lowe's
Springfield, TN
06.2021 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Gas Station/Car Wash Attendant
Saveway Petroleum
Brooklyn , CT
08.2018 - 08.2020
- Cleaned and maintained the car wash facility, including vacuums, windows, floors and walls.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments for services rendered.
- Restocked shelves with supplies such as towels, paper products, detergents and other items needed for the operation of a car wash facility.
- Communicated effectively with customers regarding any issues or concerns they may have had while using our services.
- Interacted with customers in a kind and welcoming manner to ensure high quality customer service
- Provided guidance to staff members who were new to operating a gas station car wash attendant job.
- Worked cooperatively with co-workers in order to ensure smooth operations within the facility.
Education
Some College (No Degree) - Social Work
Trevecca Nazarene University
Nashville, TNSome College (No Degree) - General Studies
Quinebaug Valley Community College
Danielson, CTSome College (No Degree) - Social Work
Nashville State Community College
Nashville, TNSkills
- Regulatory Compliance
- Appointment Scheduling
- Clerical Support
- Team Collaboration
- Customer Service
- Problem Resolution
Affiliations
- Children's Church Volunteer
References
References available upon request.
Timeline
Outside Lawn & Garden Customer Service Associate
Lowe's
06.2021 - Current
Gas Station/Car Wash Attendant
Saveway Petroleum
08.2018 - 08.2020
Some College (No Degree) - Social Work
Trevecca Nazarene University
Some College (No Degree) - General Studies
Quinebaug Valley Community College
Some College (No Degree) - Social Work
Nashville State Community College
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