Jacob Filipovich
Carlisle,PA
Summary
Proven Sales Associate at Kohls Corp, adept in relationship building and POS system operation From Hickory Ridge, enhanced customer satisfaction through exceptional service and effective problem-solving. Skilled in teamwork and display setup, consistently contributed to sales growth and store efficiency. Achieved repeat business by developing customer relationships and leveraging strong listening skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Carlisle Family Ymca
Carlisle, PA
06.2024 - Current
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Assisted with orientation sessions for new lifeguards in training.
- Monitored surrounding environment constantly to watch for potential risks.
Sales Associate
Kohls Corp
Carlisle, PA
09.2024 - 01.2025
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Prepared merchandise for purchase or rental.
- Bagged and packaged purchases and wrapped gifts.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves as needed to ensure sufficient inventory levels.
Host
Hickory Ridge Restaurant
Carlisle, PA
06.2023 - 11.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took reservations over phone and in person.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
Junior -
Cumberland Valley Highschool
Mechanicsburg, PA04-2026
Skills
- Relationship building
- Problem-solving skills
- Client service
- Stocking and receiving
- Hospitality and accommodation
- Multi-tasking strength
- Sales training
- Cash register operation
- POS system operation
- Goal oriented
- Listening skills
- Teamwork and collaboration
- Cash handling
- Display setup
- Customer service
Affiliations
- Love to Ski and Mountain bike in the winter and summer.
- Love to spend time with friends and family.
Certification
- AED,CPR, and Lifeguard Certification
- Driver License
Languages
German
Limited
Timeline
Sales Associate
Kohls Corp
09.2024 - 01.2025
Lifeguard
Carlisle Family Ymca
06.2024 - Current
Host
Hickory Ridge Restaurant
06.2023 - 11.2023
- AED,CPR, and Lifeguard Certification
- Driver License
Junior -
Cumberland Valley Highschool
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