Jacob Fontanez
Dunnellon
Summary
Detail-oriented and motivated entry-level IT Technician and Cybersecurity student with hands-on experience in hardware troubleshooting, desktop builds, and end-user technical support. Strong foundation in computer science, networking fundamentals, and operating system support gained through CompTIA A+ training, Harvard CS50x certification, and formal security coursework. Proficient in Windows and macOS environments, basic networking, and technical problem resolution. Seeking an entry-level IT Support, Help Desk, or Technical Support role.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx Corporation
01.2025 - 06.2025
- Worked in a fast-paced, deadline-driven environment requiring accuracy and efficiency
- Demonstrated reliability, attention to detail, and strong work ethic
- Collaborated with team members to meet operational and performance goals
Bullpen Catcher
John Dopson Pitching Instruction
04.2022 - 11.2022
- Assisted with daily training operations and athlete development
- Supported coaches and maintained organized training sessions
Education
Computer & Network Security Fundamentals -
Florida Virtual School
12.2025
Bachelor of Science - Cybersecurity
Point University
08.2025
CS50x - Introduction to Computer Science
Harvard University
Skills
- Hardware diagnostics
- Desktop support
- Laptop support
- Component installation
- System maintenance
- LAN fundamentals
- Cabling
- Connection troubleshooting
- Unmanaged switches
- Basic router configuration
- Windows 10
- Windows 11
- MacOS (10x–14x)
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Adobe Acrobat
- DaVinci Resolve
- IMovie
- HitFilm Express
Leadership And Activities
Student-Athlete, Point University Baseball (NAIA), Balanced 20+ hours per week of training and competition with academic coursework, Developed strong time management, teamwork, communication, and leadership skills, Demonstrated discipline, accountability, and ability to perform under pressure
Timeline
Package Handler
FedEx Corporation
01.2025 - 06.2025
Bullpen Catcher
John Dopson Pitching Instruction
04.2022 - 11.2022
Computer & Network Security Fundamentals -
Florida Virtual School
Bachelor of Science - Cybersecurity
Point University
CS50x - Introduction to Computer Science
Harvard University